• How do I view the Organization Chart in the Bridge directory?

    If enabled for your account, you can view and explore the Organization Chart (Org Chart) in the Bridge directory. The Org Chart displays the members, teams, departments, and leadership structure in your organization. ...
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  • What email notifications do users receive in Bridge?

    Users receive a variety of notifications in Bridge. Notifications are sent to the email address in a user's profile and may take up to five minutes to appear in the user's email. Notifications display the time zone of...
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  • What languages does Bridge support?

    Language preferences can be set in a user's profile or by the admin for the entire account. If no language is set, Bridge defaults to English (United States). Bridge supports the following languages: Brazil Portu...
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  • How do I clear my browser cache on a Mac?

    A browser cache stores copies of web pages you visit which allows the pages to load faster. Clearing the cache helps keep pages updated with the correct information. Safari To learn more about clearing your cache...
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  • What are the computer specifications for Bridge?

    We recommend using the most recent computer specifications for the best user experience in Bridge. Bridge will still operate with the minimum specifications, but you may experience slower loading times. Computer S...
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  • Which browsers does Bridge support?

    Because it's built using web standards, Bridge runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser. Flash is used minimally but it is not required. Supported Browsers Bridge s...
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  • What content can be embedded in Bridge?

    Content from secure external websites can be embedded in Bridge courses using the Embedly integration. Embedly supports hundreds of websites, called content providers, and a wide variety of them are compatible with th...
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  • How do I get help with Bridge?

    There are various resources provided to help users navigate Bridge and get the help that they need. Users can utilize the Guides space to search documentation, videos, and release notes.  The Bridge Help Center i...
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  • How do I view my Bridge notifications?

    If enabled for your account, you can view notifications within your user account. Notifications give you an overview of all your account activity such as assessment activity, updates to tasks, 1on1 requests and remind...
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  • How do I explore skill communities?

    Skill communities are groups organized around Bridge skills that facilitate mentoring opportunities. Skill communities show your peers which skills you are interested in learning more about and which skills you are wi...
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  • What is the account admin role?

    Account admins can assign user roles and manage permissions for the different roles in their account, including creating and managing custom roles. Account admins are employees with the account admin role. Learn more ...
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  • What is the IT admin role?

    IT admins are employees with the IT admin role. All users added to Bridge are given the employee role by default. However, users can be assigned additional roles and more than one default role as necessary. Learn more...
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  • How do I format a CSV file to upload in Bridge?

    Several features in Bridge support CSV files to manage user enrollments. Account Users When uploading a CSV file for an entire account, admins can create as many columns for users as should be included for accoun...
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  • How do I change my password?

    Once you are logged in to Bridge, you can change your password. Note: If you are using basic authentication to log in to Bridge, you can reset your password. If you are using CAS authentication, you will need to conta...
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  • What is the admin role?

    Admins are employees with the admin role. All users added to Bridge are given the employee role by default. However, users can be assigned additional roles and more than one default role as necessary. Learn more about...
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  • What is the author role?

    Authors are employees with the author role. All users added to Bridge are given the employee role by default. However, users can be assigned additional roles and more than one default role as necessary. Learn more abo...
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  • What is the manager role?

    A Bridge user can be assigned as a manager of an employee or group of employees. Managers are able to become more involved and have direct access to data and reports for how their employees are learning in Bridge. Man...
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  • What is the employee role?

    Employees are the students in Bridge courses and can take courses anywhere, even on a mobile device. All users added to Bridge are given the employee role by default. However, employees can be assigned additional role...
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  • How do I complete my registration from a Bridge invitation email?

    Bridge admins create and manage users in a Bridge account. When you are invited to create a Bridge account, you will receive an invitation via email. To create your account, you must create a password and accept the t...
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  • How does Bridge calculate the estimated time to complete a course?

    When a user to an online course, the course will appear in the My Learning page, which displays overview of the status of all courses. View My Learning   The My Learning page displays an overview of the s...
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