SAML Overview

Document created by Ike Bennion Employee on May 25, 2016Last modified by Brock Halladay on Jul 8, 2019
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Security Assertion Markup Language (SAML) is an authentication protocol that can be used to log into Bridge. SAML services span a spectrum from "out-of-box" services that are very user-friendly all the way to home-built solutions. This documentation serves as a central point to provide baseline information to configure for any service, but also to link to well-known SAML services. If your service is not included in the documentation, notify your IC for help and to include it here.




The Security Assertion Markup Language (SAML) is a security protocol that is based on XML. The basic concept involves the exchange of security assertions about a user that is requesting access to a secure domain. An assertion is generated from the SAML service, commonly referred to as the Identity Provider (IdP) and passed to Bridge, commonly referred to as the Service Provider (SP). Bridge consumes the assertion and identifies the user as passed in the assertion and logs the user into the appropriate account.


Bridge also allows for "just-in-time provisioning" or "auto-provisioning" which can be toggled on or off. If toggled on, and a user has not been created in Bridge but has been created in the IdP, Bridge will create a new user, populated with the attributes passed in the assertion. For more information check out How do I Create Users with SAML SSO? 





X.509 CertificateA string of characters that is unique to the IdP that functions as a key to secure assertions. Bridge is configured with a fingerprint of this certificate so that it can consume the assertions.
Identity Provider (IdP) MetadataAn XML file generated by the IdP that contains the Entity ID, the X.509 certificate of the IdP and other essential attributes to complete the SAML configuration. This can also appear as a hosted file that you can save to the desktop and provide to your IC.
Service Provider (SP) MetadataAn XML file that contains the Login URL, the Bridge Account URL, Start URL and other important elements needed to complete the configuration of the IdP with Bridge.





To successfully configure you will need:

  • A SAML service
  • The URL of your bridge metadata


For your Bridge IC to finish the configuration you will need to provide her/him:

  • An IdP Metadata file, or:
    • SAML IdP Entity ID

    • SAML Certificate Fingerprint or X.509 Certificate

    • SAML Single Sign On URL

    • SAML NameID Format

    • SAML Authentication Context (Optional)




  1. Determine if your Identity Provider is included in the table of the next section "Common SAML Services and Documentation". If your Identity Provider is listed, follow the directions linked in the IdP-specific documentation. If you are unable to find the directions for your service, please contact your IC or comment on this article with the service you'd like to configure.
  2. Export the Metadata file for your configuration and send to your IC. The far right column summarizes how to export metadata from popular SAML services. OR Provide your implementation consultant with the following:
    • SAML IdP Entity ID
    • SAML X.509 Certificate
    • SAML Single Sign On URL
    • SAML Single Log Out URL or SAML Logout Redirect URL
    • SAML NameId Format


Common SAML Services and Documentation



Setup Documentation

Exporting Metadata File

Configure Azure AD SSO using SAML 2.0 

Setup documentation includes export.
ADFSUsing ADFS as an Identity Provider Setup documentation includes export.


May require Bitium to add Bridge LMS as an app. Contact Bitium and your IC to begin adding Bridge as a Bitium app.

CA Technologies

Setting Up SAML 2.0


SAML Application Management


Configuring a SAML 2.0 Service Provider (This documentation may only be for encrypted assertions.)


SAML App Connection


Integrating Google SAML with Bridge

Setup documentation includes export.


Requires Identacor to add Bridge LMS as an app. Contact Identacore and your IC to begin adding Bridge as an Identacore app.


SAML Configuration



Configuring Apps




Ask five to ten users to access from both the URL of the Bridge domain [client_domain] and from any dashboards where Bridge is represented.




What You're ExperiencingWhat's HappeningHow to Resolve

When I navigate to my Bridge URL, I see two spinning black dots and then am forwarded to a white screen,


I get a 404 not found.

Likely, the SAML Logon URL is incorrect.Confirm the Logon URL with your implementation consultant.
After a user logs into my SAML service and tries to navigate to Bridge, the user receives a 404, not found.

Either the application within your SAML service is unauthorized for the intended user,


the SAML settings are incorrect for the application,


the SAML settings have been inputted incorrectly on the Bridge side.

  • Confirm in your SAML service that the user has been authorized to access Bridge in the app configuration settings.
  • Confirm in your SAML service that the general configuration of the Bridge app is correct.



Additional Reading


Configuring ADFS 2.0 with Bridge Using SAML

Configuring Okta SSO with Bridge

Google SAML Guide

Bridge - Technical Implementation & Onboarding Overview

What is Single Sign On?