You can view a report of incomplete learners in your account and the total time a learner has spent in a course.
Note: Some features may be restricted based on permissions for your user role.
Open Application Switcher Menu
In the Global Navigation menu, click the Application Switcher icon . Then, click the Insights menu option .
Open Incomplete Learners Report
Click the Report drop-down menu. Then, click Incomplete Learners Report.
Choose Time Frame
To choose a time frame for your report, click the Last Week drop-down menu. In addition to viewing data from the last week, you can view data collected in the last month, last 3 months, all time since the account was created, and a custom date range.
Fine Tune Report
To refine what is displayed in your report, click the Fine Tune link . You can refine your report by group, program, course, tag, team, or learner. To select a refinement field, click a field button .
Choose Refinement Options
To select refinement options, click the option that corresponds with the item you want to include . To see more options, click the Show Next button . When you are finished, click the Done link .
View Incomplete Learners Report
You can view the learner's name , course , due date , status , time in course , and enrollment date . The learner's name and course are linked to the learner’s profile and completed course. Archived courses appear in the list but are not hyperlinked. Time in course does not include time spent in an uploaded (SCORM) course and is not recorded until the learner takes an action (e.g. goes to the next slide, goes to the previous slide, or leaves the course).
An incomplete learner can have the following status:
- Not Started: The learner has not begun the course.
- Unfinished: The learner has started the course but has not finished the course.
- Failed: The learner has completed the course but has not achieved a passing score.
To download the Incomplete Learners Report for the chosen time frame, click the Export CSV button.
Note: In the CSV file, the due date is formatted as Day-Month-Year. Time spent in course is recorded in seconds.