How do I set a password for a learner in my account?

Document created by Bridge Doc Team Employee on Oct 27, 2016Last modified by Bridge Doc Team Employee on Jul 21, 2017
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There are two ways to reset a password for a learner. The first option is to use a CSV file. When adding or updating learners with a CSV file, account admins can set or reset multiple learner passwords at the same time. The second option is to use the Password Reset Request. When using the Password Reset Request, the learner will receive an email containing a link that will allow them to choose a new password.

Notes:

  • Some features may be restricted based on permissions for your user role.
  • The ability to set learner passwords using a CSV file is a setting that must be enabled for your account. Please contact your Customer Success Manager for assistance.
  • Once logged in with the password set by an admin, learners can change their password.

 

Open Users

Open Users

In the People menu [1], click the Users link [2].

Option 1: Add via CSV

Option 1: Add via CSV

Click the Add via CSV link.

View Example CSV File

View Example CSV File

To set a password for learners, include a Password column in your CSV file.

Add/Update Learners & Assign Managers

  Add/Update Learners & Assign Managers 

Drag and drop the CSV file onto the page. You can also browse and choose a file on your computer.

Ignore CSV Column Headers

  Ignore CSV Column Headers 

If your CSV file contains column headers, click the This file has column headers checkbox so that Bridge will ignore the first line of your file.

Note: The CSV upload page will only allow you to preview 5 rows of data.

Assign Login ID

  Assign Login ID 

Drag the Login ID key to the column containing the unique identifier (UID), which could be a learner's name, employee ID, or email address. A unique identifier defines all account information per Bridge learner.

Note: If updating learner information, you will need to drag the Login ID key to the column matching the unique identifier.

Assign Manager ID

  Assign Manager ID 

This step is optional. If you are assigning managers, drag the Manager ID key [1] to the column containing the manager's unique identifier (UID). If you are not assigning managers, click the Next button [2] to skip this step.

Notes:

  • The manager UID must either already exist in Bridge or be added during the import.
  • When a learner gets reassigned to a new manager, Bridge will automatically update the learner's course and smart group enrollments. Any courses the learner has not started will be removed and any courses in progress will be made optional.

 

Add Other Data Fields

  Add Other Data Fields 

Match the Bridge format boxes with the columns in your CSV file. Drag and drop the appropriate format box to each column.

Note: The password format box will only be visible if you have the Set Learner Password setting enabled for your account. Please contact your Customer Success Manager for assistance.

Import File

  Import File 

When you are finished formatting your CSV file, click the Finish button.

Confirm Import

  Confirm Import 

Bridge will display the status of your CSV import and confirm your import.

If there are any errors with your import, you will receive an email notification.

Click the Confirm button.

Note: If you make updates to learners who already exist in Bridge, the confirmation message will display "X existing learners will be modified".

Option 2: Send Password Reset Request

Option 2: Send Password Reset Request

On the Users page, click the name of the learner you wish to send a Password Reset Request.

View Learner Details

View Learner Details

Note: Notifications must be enabled for the account for the message icon to appear. Additionally, the message icon will not be shown for learners who do not have an email address added to their learner profile [1] or those who have  unsubscribed from notifications [2].

Select Message

Select Message

Click the Message icon.

Select Message Type

Select Message Type

Select the Password Reset Request option from the message type drop-down menu.

Send Password Reset Request

Send Password Reset Request

Click the Send button.

Learner View

Learner View

The learner will receive an email containing a button that will allow them to set another password.

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