Why am I seeing an error when trying to record with the webcam in Practice?

Document created by Bridge Doc Team Administrator on Jan 17, 2018Last modified by Bridge Doc Team Administrator on May 25, 2018
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There are many reasons why an error may occur when recording a video with the web recorder. Below is a list of errors you could potentially see, what they mean, and how to resolve them.

application.error_503:

  • We are maintaining our service. Videos will be back soon.

application.error_unknown:

  •    An unknown error occurred. Our team has been notified and will resolve the issue.

ziggeoplayer.video-not-found:

  • We could not find the specified video file. Please try again.

ziggeoplayer.video-unknown-error:

  • We cannot access this video at the moment. Please try again later.

ziggeoplayer.video-rejected:

  • The video has been rejected. Please try again.

ziggeoplayer.video-processing:

  • The video is processing - stay tuned.

ziggeoplayer.video-access-error:

  • The video is currently under moderation. You may click to retry.

ba-videoplayer.video-error:

  • 'An error occurred, please try again later. Click to retry.'

ba-videorecorder-controlbar.microphoneunhealthy:

  • Cannot pick up any sound. Check your microphone settings.

ba-videorecorder.recorder-error:

  • 'An error occurred, please try again later. Click to retry.'

ba-videorecorder.access-forbidden:

  • Access to the camera was forbidden. Click to retry

ba-videorecorder.uploading-failed:

  • Uploading failed - click here to retry.

ba-videorecorder.verifying-failed:

  • Verifying failed - click here to retry.

ba-videorecorder.video_file_too_large:

  •    Your video file is too large - click here to try again with a smaller video file.

If recording a video again does not resolve the issue, please do the following:

  • Restart your browser: Sometimes if you have not restarted your browser recently the session will time out and the web recorder will not work. Restart your browser and you should be able to record.
  • Switch your browser to Google Chrome: We find Google Chrome works best with our platform. If you are having trouble recording or uploading a video with the web recorder on Internet Explorer or Microsoft Edge switch your browser to Google Chrome.
  • Restart your computer
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