Why won’t my peer’s video play?

Document created by Bridge Doc Team Administrator on Jan 17, 2018Last modified by Bridge Doc Team Administrator on Jan 17, 2018
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To view Peer Responses you must have first submitted your own response. If you did not submit a response, then you will not be able to engage in Peer Assessment.  

Additionally, your Peer Assessment stage may not yet be open, or you may have reviewed all of the available video responses. If this is true, a message on your screen will appear indicating this.

If you are experiencing difficulty viewing the Prompt video, the video may not play due to:

  • Poor Internet connection
  • A timed out session
  • The cache on your browser being full
  • Which browser you are using

Check Internet Speed

If you are using a supported browser ( two most recent versions of Chrome, Firefox, and Safari - or Internet Explorer 11 / Edge), check your internet connection speed.  Use Speedtest to check your speed.  An uploading speed of 2 Mbps is normal.

Restart Browser

If you haven’t restarted your browser recently, the session may have timed out. When your browser times out it can affect video playback. Refresh your browser, return to the exercise, and then watch the video all the way through.

Refresh Cache

Sometimes when the cache on your browser is too full it can affect your video playback, and then the “submit” buttons do not activate properly.

If you refresh your cache, it should resolve the issue. Please refresh your cache following these instructions: refreshyourcache.com. Return to your Exercise, watch the video all the way through.

Change Browser

While we support the two most recent versions of Chrome, Firefox, and Safari - or Internet Explorer 11 / Edge, some browsers work better than others. If you are having trouble viewing a video while using Internet Explorer or Edge, switch your browser to Chrome. We find that Chrome works best with the Practice platform.

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