Why is it taking so long for my video to upload as any user in Practice?

Document created by Bridge Doc Team Administrator on Jan 17, 2018Last modified by Bridge Doc Team Administrator on May 25, 2018
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The upload and subsequent processing of your video may take awhile depending on:

  • Your internet connection
  • Size of your video file
  • Which browser you are using

Check Your Internet Speed

If you are using a supported browser (two most recent versions of Chrome, Firefox, and Safari - or Internet Explorer 11 / Edge), check your internet connection speed.

Use Speedtest to check your speed. An uploading speed of 2 Mbps is normal.

File Size

If you need to upload a video file, 1 GB is the maximum allowable file size. General rule of thumb is the bigger the file, the longer it may take to upload. If your video file is larger than 1GB, you should compress your video file.

Change Your Browser

While we support the two most recent versions of Chrome, Firefox, and Safari - or Internet Explorer 11 / Edge, some browsers work better than others. If you are having trouble viewing a video while using Internet Explorer or Edge, switch your browser to Chrome. We find that Chrome works best with the Practice platform.

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