How do I optimize the upload and processing speed of my submission as any user?

Document created by Bridge Doc Team Administrator on Jan 17, 2018Last modified by Bridge Doc Team Administrator on Jan 17, 2018
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To optimize the upload and subsequent processing of your video response, you should be able to answer “yes” to the following questions:

  • Does Practice support my video file? Acceptable video files include:  .mov, .mp4, .WebM, .FLV, or .avi.
  • Is my internet speed connection normal? An upload speed of about 2 Mbps or more should be normal.  To test the speed of your internet connection, use Speedtest.
  • Is my video file under 1GB? 1 GB is the maximum allowable file size.  If you have a choice, do not make your video in high definition format.  Choose an “export” setting such as “medium,” e.g. 640/360 pixels, rather than “large”, e.g. 960X540.  If your video file is larger than 1GB, you should compress your video file.
  • Am I using a supported browser? For the best experience, we suggest using Google Chrome.  However, we also support the following browsers (noted in order of best user experience): One of the two most recent versions of Chrome, Firefox, and Safari - or Internet Explorer 11 / Edge.
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