Why am I having trouble viewing a Submission in ApprenNet?

Document created by Bridge Doc Team Administrator on Feb 27, 2018Last modified by Bridge Doc Team Administrator on Aug 17, 2018
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If you are experiencing difficulty viewing a video (e.g. the video will not load, it cut off prematurely, it froze, no sound), please do the following: 

  • Check to see if you are using one of our recommended browsers (Chrome 21+, Safari 6+, Firefox 25+ and Internet Explorer 9+). 

  • If you are using a supported browser, check your internet connection speed.  Use Speedtest to check your speed.  A speed of 2 Mbps is normal.

If your browser is supported and your internet speed is ok, try the following: 1) do a hard refresh (select here to learn how) and clear your cache (select here to learn how); 2) try a new browser; or 3) restart your computer and try again. 

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