How do I use the Insights Page?

Document created by Bridge Doc Team Employee on Oct 19, 2018Last modified by Bridge Doc Team Employee on May 24, 2019
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The Insights page provides an overview of users and trainings within your domain and allows you to masquerade as a learner, view and export reports, and send messages to learners. You can also view a snapshot of your account totals.


  • Some features may be restricted based on permissions for your user role.
  • As a manager, the Insights page is scoped to users, groups, and content within your domain.

Open Application Switcher Menu

  Open Application Switcher Menu

In the Global Navigation menu, click the Application Switcher icon [1]. Then, click the Insights menu option [2].

View Insights Page

  View Dashboard

For an account admin, admin, or manager, Bridge defaults to the Insights page. Admins and managers may see the Enrollment Completion bubble chart as the first item on the Insights page, provided their account or domain contains 250 learners or less. This chart gives a high-level overview of how learners are performing. 

Click the Time Frame drop-down menu [1] to change the time frame to the last 7 days, last 30 days, last 90 days, all time, or a custom date range. The chosen time frame will be applied to all statistics on the Insights page. Click on the Explanation icon [2] to learn about the different elements of the chart. Each bubble on the graph represents one learner and the size of the bubble is proportionate to the learner's total number of course enrollments. Account admins and admins will see all learners within their Bridge account. Managers will only see learners under their domain.

View Completion Details

View Completion Details

To view more details about the learner and their progress, hover over the learner bubble. The Enrollment Completion Details pop-up menu shows the number of completed, overdue, and permanently failed enrollments for a specific learner. You can message the learner by clicking the Message icon [1] or clicking the View Enrollments link [2] to see the full detailed list of the learner's courses.

Note: The option to message a learner will not be available if notifications have been disabled for the account.

View Team Completion Rate

Team Completion Rate

To message a group of learners who fall within a certain completion rate range, click the Message button [1]. Click and drag the vertical bars along the length of the chart to select the learners you'd like to send a message to. Click the Select button [2] to compose and send your message.

Note: The Message button will not be shown in accounts for which notifications have been disabled.

View Overdue and Completed Learners

  Overdue and Completed learner widgets

You can view the number of learners who are overdue on one or more learning items. You can also view the number of learners who have completed all of their required training. To view more details, click the Deep Dive button below each number.

View Enrollment Details

  Enrollment detail widgets

You can view the enrollment completion details for both required enrollments and non-required enrollments across all content types in your domain. To view the Deep Dive Reporting page, click the Deep Dive button below either widget.

View Quick Actions

View Quick Actions

As an account admin, you can quickly masquerade as a learner, add / remove users via CSV, and modify learner roles in your account.

View Insights Page Statistics

  View Dashboard Statistics

The four widgets on the Insights page show how learners are using Bridge. The Active Users widget [1] shows both the number and percentage of unique team members who have signed into Bridge. Click the Deep Dive button [2] to view your learners' Sign-in Report.

The Average Procrastination widget [3] shows how long it takes learners to complete a course after they have been enrolled. The Number of Hours widget [4] and Most Active Day widget [5] show how many total hours have been spent on taking courses and what day of the week learners prefer to use Bridge.

Note: The number of hours spent learning in Bridge is calculated by totaling the time spent taking a course and excludes any time spent editing a course.

View Device Distribution

View Device Distribution

The Device Distribution chart shows what percentage of your learners are viewing Bridge from a desktop, tablet, or phone.

View Account Synopsis

  View Account Totals

The What's New column of the account synopsis section shows how many courses, programs, live trainings, and users have been added within the specified time frame. The Content and People columns give a snapshot of total learning items and users in your domain.

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