How do I masquerade as a user in my account?

Document created by Bridge Doc Team Employee on Oct 19, 2018Last modified by Bridge Doc Team Employee on Nov 16, 2018
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Account admins can masquerade as (become) any learner in their account, which is essentially logging in as the learner without a password. You will be able to take any action as if you were the learner. However, audit logs record that you were the one that performed the actions on behalf of the learner.

Account admins can masquerade as a learner from the Users page or from the Dashboard page.

Note: Some features may be restricted based on permissions for your user role.

Open Application Switcher Menu

  Open Application Switcher Menu

In the Global Navigation menu, click the Application Switcher icon [1]. Then, click the Admin menu option [2].

Open User Management

  Open User Management

In the Users and Permissions menu [1], click the Masquerade link [2].

Become User

Open User

Type the name of the user and click the Become button.

  View Masquerading Bar

The bar at the bottom of your browser window indicates you have become the user.

Stop Masquerading

Stop Masquerading

To stop masquerading as the user, click the Stop button.

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