How do I send a message to an individual user in an account?

Document created by Bridge Doc Team Employee on Jun 5, 2019Last modified by Bridge Doc Team Employee on Jun 14, 2019
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Account admins can send a message to an individual user in your Bridge account. Messages are sent to the email address in the user's profile.

Notes:

  • Some features may be restricted based on permissions for your user role.
  • Messaging is a one-way feature; users cannot reply to messages.
  • Notifications must be enabled for the account.
  • If a user has been unsubscribed from email notifications, the user will not receive any messages.  

Open Admin Menu

  Open Admin Menu

In the Global Navigation menu, click the Application Switcher icon [1]. Then, click the Admin menu option [2].

Note: The Global Navigation menu may differ depending on what is enabled in your account.

Open Manage Users

  Open User Management

In the Users and Permissions menu [1], click the Manage Users link [2].

View User

  View User

Click the name of the user.

Message User

Message User

On the User Details page, click the Message icon.

Create Message

Create Message

The Custom Message option is the default in the message drop-down menu [1]. In the text field, enter the content of your message [2].

Send Message

Send Message

Click the Send button.

Confirm Message

Confirm Message

Confirm your message was sent.

Note: Messaging is a one-way feature; users cannot reply to messages.

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