Once a survey has closed or been completed, you can view the overall results. For each survey, you can view the results summary, factor report, teams report, and comments.
Note: Some features may be restricted based on permissions for your user role.
Open Author Menu
In the Global Navigation menu, click the Application Switcher icon . Then, click the Author menu option .
Note: The Global Navigation menu may differ depending on what is enabled in your account.
In the Recent Surveys drop-down menu , click the name of a survey . The ten most recent surveys are displayed in the drop-down menu.
View Overall Survey Results
View the survey results including the overall score , participation rate , high/low factor scores , and comment analysis .
To view more in-depth results, including the results summary, factor report, teams report, and individual comments, click the Dig Deeper button .
View Results Summary
In the Summary tab , you can view the overall results of the survey. The overall score is the average of all the Likert questions . The participation rate is the average of users who have completed the survey . You can view the number of comments .
You can view the company engagement by factor . To review the factors, click the Review Factors button . The highest and lowest factors are based on the average score by factor.
The bubble chart displays the factors with the most associated comments . Depending on how employees comment, comments are displayed in a chart by popular terms and topics organized as positive, neutral, and negative sentiments . To view comments, click the Review Comments button .
View Factor Report
In the Factors tab , you can view the company engagement by factor.
The Company engagement by factor graph displays the previous and current scores of the survey .
View the results for the factor . You can view the company score . To change the displayed scores, click the Likert Scores by drop-down menu and select an option . These options can include department, location, manager, and title.
To change the factor, click the Arrow icon .
The Factor Correlations graph displays the correlations of the effects of the factor across different products and data .
To view the score distribution for a question, click the name of the question .
View Question Detail
The question details display the total responses, percent answered, and did not answer .
You can view the company score . To change the displayed scores, click the Likert Scores by drop-down menu and select an option . These options can include department, location, manager, and title.
You can view additional comments on the question .
To change the question, click the arrow icon .
View Teams Report
In the Teams tab, you can view the survey results by manager or group .
You can view the number of teams  and participation rate .
View Teams Report Manager Results
By default, results are displayed by manager . You can display results by group .
The graph compares the team and company's engagement scores to provide better coaching for managers .
The table displays the manager’s name, team score, department, and the number of respondents . To search for a specific manager, enter the name of a manager in the Search field 
View Teams Report Group Results
To view survey results by group, click the Show Results by Group button .
The heatmap displays patterns across teams . To change the displayed scores, click the Factor Score by drop-down menu, and select a factor option . Options include department, location, manager, and title. The colors in the heatmap display positive or negative sentiment .
In the Comments tab, you can view the survey comments.
View Sentiment Analysis
The Sentiment Analysis graph displays the frequent and infrequent negative comments  and frequent and infrequent and positive comments .
Each factor in the survey is represented by a dot. To view the factor name, hover over the dot .
To view comments with room to improve, click the room to improve button .
To view comments that describe areas that went well, click the went well button .
View Standout Topics
The Standout Topics graph displays groups of common topics and themes within the negative, neutral, or positive sentiments.
To display a certain sentiment, click the negative, neutral, or positive button .
To view a common topic name and how many mentions it has in the comments, hover over the dot .
View Individual Comments
The Individual Comments section displays the comments on the survey. In the Search field , enter a term to search for in the comments.
You can respond to all comments in your organization . Any replies received to those responses are still anonymous, but they allow you to begin a dialog about a comment, if necessary.
To export the comments as a CSV file, click the Export to CSV link . To filter comments, click the Filter by menu . You can filter the comments by factor, sentiment, and conversations. To hide the questions, click the Hide questions link .