How do I connect to SFTP hosted by Instructure?

Document created by Jarod Newman Employee on Jul 2, 2019Last modified by Jarod Newman Employee on Jul 2, 2019
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Overview

This document will walk through how to connect to an Instructure hosted SFTP.

If you are unsure if you have have an Instructure hosted SFTP, please reach out to your Customer Success Manager.

 

 

Requirements

  • Active Instructure SFTP
  • Username provided by Instructure
  • Private Key
  • File Transfer Software
    • Filezilla is used in the below screenshots. This is a free tool and can be downloaded here.

 

Steps for Connecting

 

Access Site Settings

            Open the site settings in your FTP software

 

 

 

Select 'New Site'

 

 

Configure Site Settings

  • Protocol: SFTP - SSH File Transfer Protocol
  • Host: sftp.bridgeapp.com
  • Logon Type: Key File
  • User: [username provided by Instructure]
  • Key file: [Select the private key pair that corresponds with the public key sent to Instructure]

 

Select Connect

 

To Download a file double click the file from the SFTP.

To Upload a file, drag the file to the SFTP side.

 

 

 

Troubleshooting

 

What You're ExperiencingWhat's Probably HappeningHow to Resolve
The file '[]' could not be loaded or does not contain a private key.The file used is not a private keyUse the private key pair that corresponds with the public key sent to Instructure

 


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