You may have noticed recently that our contact cadence has changed quite a bit. Our goal? Ensuring you're well-acquainted with who we are and how to connect with our team. Whether you have questions, want to discuss strategies, support your organization with additional resources or training, or explore best practices, we're here for you.
(Side note: we're always eager to discuss food: recommendations, reviews, and recipes! Got a recipe or a fantastic recommendation? Send it our way! Maybe we’ll share it with all customers. Our team loves to connect over all things culinary.)
Your Bridge Success Team & How to Contact us
As a customer who is supported by the Bridge Success Team (BST - Adam, Justin, Kelsey, and Ellie), you can always reach out to firstname.lastname@example.org. We will get back to you in 24 hours. We’re here for questions about game plans, best practices, integrations, other Bridge features — really anything to help you, your team, and your organization thrive.
How We Communicate with You
BST sends a monthly email with tips, resources, and helpful hints, and maybe some recipes in the future. Then, Bridge sends a newsletter, too. If you haven’t already done so, be sure to sign up for our Customer Newsletter and product webinars.
If any members of your team are having trouble receiving these emails, please have your IT team whitelist the IP and email address attached. Additionally, if you have a new addition to your Bridge project team please let us know, and we can send some helpful resources!
You should also expect to receive communications from our billing (email@example.com) and renewals (firstname.lastname@example.org) teams. Please make sure your AP, billing, and/or renewals contact email is up to date in our system (you can provide that to us or support!).
If you have any urgent, technical, or how-to questions, our Support team is ready and available to help 24/7, 365! The support team can be reached through email, webform, live chat, or phone. The contact information for the support team is: