The upload and subsequent processing of your video may take a while depending on:
• Your internet connection
• Size of your video file
• Which browser you are using
Check Internet Speed
If you are using a supported browser (two most recent versions of Chrome, Firefox, and Safari - or Internet Explorer 11 / Edge), check your internet connection speed.
Use Speedtest to check your speed. An uploading speed of 2 Mbps is normal.
Check File Size
If you need to upload a video file, 1 GB is the maximum allowable file size. General rule of thumb is the bigger the file, the longer it may take to upload. If your video file is larger than 1GB, you should compress your video file.
While we support the two most recent versions of Chrome, Firefox, and Safari - or Internet Explorer 11 / Edge, some browsers work better than others. If you are having trouble viewing a video while using Internet Explorer or Edge, switch your browser to Chrome. We find that Chrome works best with the Practice platform.