Subaccounts are supplementary Bridge instances created from original Bridge accounts. Every Bridge organization has the potential to contain one original account and an unlimited number of subaccounts.
Subaccounts can be used to manage permissions, learning items, and employee development within an organization's instance of Bridge. For example, subaccounts can be created for different customers in extended enterprise organizations
• Subaccounts are not available in Bridge for Teams accounts.
• Original accounts are also referred to as top-level accounts or root accounts.
Table of Content
Technical Considerations for Subaccounts
A subaccount can use a different user authentication method than its original account. For example, if an original account uses single sign-on authentication, the subaccount beneath it can still use basic authentication.
Vanity URLs cannot be configured in a subaccount. Even if an original account has a vanity URL, the subaccount URL will still display as [subaccount name]-[original account name].bridgeapp.com.
Once a subaccount has been created, it cannot be deleted. However, subaccounts can be deactivated.
Configure Subaccount Permissions and Settings
After a subaccount has been created, the account admin for the original account can create subaccount admins. A subaccount admin can manage the courses, settings, and learners that are in their subaccount. The scope of what a subaccount admin can access and edit is limited to their subaccount.
Permissions for subaccount creation and management are enabled by default for original account admins, but can also be activated for admins and IT admins. Learn more about roles and permissions in Bridge.
Most account settings can be managed at the subaccount level and are separate from original account settings. The following account settings can be managed and modified at the subaccount level and are unique to each subaccount:
• Content branding
• Account configuration
• User management features like Auto CSV, HRIS, and others.
• Roles and permissions
• Notification preferences
Access Subaccount Reports
To access subaccount reporting data, the Data Dump feature must be enabled for both the root account and subaccount. When pulling a data dump from the root account it will show all subaccount information. If you need information from only the subaccount you can pull it directly from there. If you do not see the data dump in the subaccount please contact Bridge Support.
- Subaccount course completion data is not available as part of the data export.
- If a non-admin user has an account in both the original account and the subaccount, that user's account will display in the data export as two distinct user accounts.
Access Employee Development Features in Subaccounts
If employee development features are present in an original account, those features are present by default in the subaccounts. However, admins can request that employee development features be turned on or off for each subaccount. For assistance with enabling or disabling those items for the subaccounts specifically you can reach out to your CSM for assistance.