How do I connect to SFTP hosted by Instructure? – Bridge Learning & Performance

This document will walk through how to connect to an Instructure hosted SFTP.

If you are unsure if you have had an Instructure hosted SFTP, please reach out to your Customer Success Manager.

Active Instructure SFTP
Username provided by Instructure
Private Key
File Transfer Software
- Filezilla is used in the below screenshots. This is a free tool and can be downloaded here.

Steps for Connecting

Access Site Settings

Open the site settings in your FTP software

Select New Site

Configure Site Settings

Protocol: SFTP - SSH File Transfer Protocol
Host: sftp.bridgeapp.com
Logon Type: Key File
User: [username provided by Instructure]
Key file: [Select the private key pair that corresponds with the public key sent to Instructure]

Select Connect

To Download a file double click the file from the SFTP.

ToUpload a file, drag the file to the SFTP side.

What You're Experiencing	What's Probably Happening	How to Resolve
The file '[]' could not be loaded or does not contain a private key.	The file used is not a private key	Use the private key pair that corresponds with the public key sent to Instructure