Oh snap error on dashboard

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Kay W,

• March 21, 2023 01:43

When I log into dashboard from aicpa I receive an “Oh snap something went wrong error message” and cannot access course.

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  Ava Graves

  • March 21, 2023 18:10

  Same here!

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  Kay W,

  • April 27, 2023 02:22

  Hey Jason,

  I no longer see the oh snap error, this was fixed about two weeks ago however, I am still unable to access my course. It’s being going on 2 months. Try contacting AICPA to open a ticket with them so that they are aware and have records of your issue incase you program expired before you are able to complete it,

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  Stephanie Kemp

  • March 23, 2023 00:52
  • Edited

  Hi, Ava Graves! You'll want to go to https://www.aicpa-cima.com/help to get assistance. Please let us know if you have any questions!

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  Kay W,

  • March 21, 2023 22:32

  Hello Ava, Did you find a solution? Support was unable to help me. 

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  Stephanie Kemp

  • March 21, 2023 23:55

  Were you able to send a ticket to support through AICPA, Kay W,? 

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  Ava Graves

  • March 22, 2023 14:45

  Hey Kay and Stephanie - I told AICPA and they said they are aware of the issue and are working on it. 

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  C

  • March 23, 2023 00:39

  I am also having this issue. 

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  Stephanie Kemp

  • March 23, 2023 00:52

  Hi, C! You'll want to go to https://www.aicpa-cima.com/help to get assistance. Please let us know if you have any questions!

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  Kay W,

  • March 23, 2023 02:34

  Hello, I am posting just in case anyone else come across this same issue. The following response is from AICPA

  “ I advise that the AICPA has been working to migrate our learning content and the past CPE history for all users to the new Bridge Learning Management System (LMS) for the past month.

  At present, certificate programs purchased prior to January 2022 are currently being migrated to the new Bridge LMS and we will reach out to you once more when we receive confirmation that it is now available to you.

  We expect this to be completed within the next 5 - 7 business days. ”

  I hope that will help. Follow the link Stephanie posted and reach out to AICPA for additional assistance.

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  Stephanie Kemp

  • March 23, 2023 02:37

  Thanks for that update, Kay W,!

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  Jason Wedster

  • April 27, 2023 02:18

  Is this still a site-wide issue?  I am having the same exact "Oh, snap!  Sorry, something went wrong" issue, and I've been having it for a couple of months.  What's the fix?

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  Fredrick Schuler

  • May 11, 2023 21:01

  Same here, can't access AICPA course

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  Kyle Bollinger

  • May 14, 2023 03:00

  I'm still having this issue and have not been able to receive help from the AICPA website. Can anyone assist? 

   

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  Stephanie Kemp

  • May 15, 2023 01:16
  • Edited

  Hey, Fredrick Schuler + Kyle Bollinger! I'm going to echo Kay and add that if you can open a ticket with AICPA, that is a great first step. Info is here if you don't already have access to it: https://www.aicpa-cima.com/help.

  Of course, we will do whatever we can to help, so please let us know if you have continued access issues.

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