Terminated Users no longer appear in Group Transcripts

Hannah Maher

For the last few months, terminated users have no longer been appearing in Transcripts generated for Groups, even if 'Show Terminated Users' is set to 'Yes'.

This problem has been affecting scheduled deliveries, with several of my clients complaining that users are missing from their automated transcripts.

Here is an example:

In the last 12 months, I have enrolled around 150 users into the group 'Example', which automatically enrolls them in the Program 'LGBTQ Introduction eLearning'. Most of those users' accounts have since been terminated to free up space, but they should still appear on the Transcript.

However, only 4 users are showing up on this Transcript, even though 'Show Terminated Users' is set to 'Yes'.

The same problem occurs if I try to Export Learners Transcript from the Manage Groups menu.

Can anybody advise what I might be doing wrong, or what might have changed to cause this issue? As I said before, I've had this issue for a few months, so perhaps it arose as a bug in the 2023-03-24 update which added the 'Terminated Only' filter?

The only explanation I can think of is that terminated users are considered 'removed' from their group once their account is terminated, and therefore they no longer show up in Group Transcripts, but that seems like a massive flaw in Bridge if so.

Thanks in advance!

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Comments

3 comments

  • Comment author
    Stephanie Kemp

    Hi, Hannah Maher. You should receive notification that a support ticket has been made for this request. We would like to investigate and make sure that the filters are properly doing what they need to do. Thank you for making us aware, and you will receive updates and/or requests for any additional info from our support team.

    2
  • Comment author
    Kent

    Hi,

    Was this issue solved? I'm having the same issue again.

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  • Comment author
    Stephanie Kemp

    Hey, Kent! If you're experiencing the same issue, I'd advise submitting a ticket to support@bridgeapp.com and one of our agents will be able to assist in an investigation.

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