Bridge login stuck in loop?

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Rocky Clark

• July 01, 2020 13:46

Have been unable to contact tech help to resolve this issue with logging into "Bridge"..... unsure that is causing the problem. Tried using desk top, laptop and smart phone with no success. Anyone else having trouble this morning?

 

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  Heidi Bynum

  • July 01, 2020 14:01

  Hi Rocky Clark,

  Have you tried reaching out to your local IT or your CSM? I was able to login and Bridge doesn't appear to be reporting any outages. http://status.bridgeapp.com/

   

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  Amy Skyles

  • July 01, 2020 14:08

  Hello,

  I've been in Bridge successfully. It is likely just a problem with your instance. You might try reaching out to your CSM. 

  Good luck!

  Amy

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  Rocky Clark

  • July 01, 2020 14:30

  Hello Heidi Bynum,

  First off, thank you for the response!

  IT pinged the amazon server and no reply, have been unable to contact any support at Instructure. All other internet services working normally at our facility, suspect that the issue is at the amazon end of the connection.

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  Dori Nottingham

  • July 01, 2020 14:59

  Following!  I received two just this morning about the same thing within my organization.  

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  Sonia Chawla Wright

  • July 01, 2020 15:34

  I just sent in a ticket to Bridge support with the same problem. It's frustrating that I can't access my courses, but nice to know that I'm not the only one with this problem. It seems that no one else at my institution is experiencing this, so I'm wondering if it's a Bridge issue with just certain accounts.

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  Rocky Clark

  • July 01, 2020 16:29

  The site is finally working, unsure what was causing the problem.

   

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  Adam Williams

  • July 01, 2020 19:39

  Rocky Clark, glad to hear things are clearing up on your end! Thanks for following up.

  Heidi Bynum and Amy Skyles, thanks for letting us know how things are going for you. That is helpful to determine how widespread the issue might be.

  Sonia Chawla Wright, thanks for creating that ticket I see people are working on that for you. Keep working with the support team on that ticket and hopefully, things will be cleared up for you soon too.

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  Heidi Bynum

  • July 01, 2020 19:45

  Just for reference, Amazon also has a status page. They typically only use it for major outages, but it's useful when troubleshooting. Hopefully everyone will be up and running shortly. https://status.aws.amazon.com/

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  Adam Williams

  • July 06, 2020 18:49

  I don't think anyone should still be experiencing this any longer so I'm going to mark this thread 'Answered.' Please let us know if you're still experiencing the issue.

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  Katie Swenson

  • September 02, 2020 17:59

  Hi Rocky, I know I'm late here-- I have this happen from time to time when working in Internet Explorer.  The last time it resolved before troubleshooting, but I'm keeping an eye on this because a lot of our users will be in Internet Explorer.  

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  Rocky Clark

  • September 02, 2020 19:03

  We switched to Chrome and so far we have not experienced this issue again, have also logged in without issue using Microsoft Edge.

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  mariakatosvich

  • February 18, 2021 14:44
  • Edited

  It's frustrating if one can't access courses, but nice to know that I'm not the only one with this problem.but switching over to chrome solved my issue though

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