Your use cases

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  Fitz Ward

  • November 12, 2020 15:58

  Hello Beatrice. It would be better if we communicate directly to ensure that our business situations are the same or similar. Some of my answers are predicated on our business process so a live or direct conversation would be best. In response to your questions:

  • how big is your organisation? 
    We use our Bridge instance for employees and our customers and have multiple sub accounts. Our employee sub account has about 1,900 learners and the customer sub accounts range from 300 - 7,000.
  • do you have a department for managing Bridge / learning? Or is it something done by someone besides other non-related tasks?
    Overall the Bridge instance is managed by our education services team but the employee sub account is managed by members of our learning & development team
  • what are your main focal areas in the guideline/strategy?
    We can discuss in more specifics if we talk live or more directly.
  • what is the process for creating trainings? does the Bridge admin team create all trainings or do you have a dedicated team of content creators? 
    We seek content from SMEs in the organization and will either put a wrapper around it or redo it based on the raw recording. Once our instructional designer creates the items, we have the SME review it and it is reviewed within the education services team for standards compliance and flow. WE have 2 full time instructional designers and a couple of other members who create content in addition to other roles they fulfill. The admin team and designers are the same for the most part.
  • how are trainings approved and rolled out? what criteria do you use for this purpose?
    The SME reviews the content along with the designer before it goes into production. We may also have other independent colleagues review the learning content.
  • do you have guidelines for content creation (eg. length, style..)?
    Yes, we can discuss in more specifics if we talk live or more directly.
    
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• 

  Amy Skyles

  • November 18, 2020 12:56

  Beatrice,

  I'm sorry it took me so long to respond because this is exactly the kind of interaction I really miss from the "old" Bridge community. I have answered as well as possible below, but I agree with Fitz, it would be much better to have a conversation! I'm happy to meet up for a quick call. I have had a few Bridgers find me through LinkedIn to start a connection. Search for S. Amy Skyles if you're interested. ;)

  • how big is your organisation?

  400+

  • do you have a department for managing Bridge / learning? Or is it something done by someone besides other non-related tasks?

  Our Learning & Development group manages Bridge as well as all other development opportunities. We are responsible for teambuilding, performance reviews, training and workshops, compliance and training audits, maintaining processes and matrices, mentoring (internal and external), career planning, and performance improvement plans and promotions will be coming to our group soon. We are a team of four so we are very busy. Plus, we try not to bug IT with Bridge help. We really administer it by ourselves, even though we're not really technical. I would say 95% is done solely by our team.

  • what are your main focal areas in the guideline/strategy?

  We practice a micro-learning strategy with short and targeted opportunities wherever possible. Everything does have to follow our very robust training and certification process. We do give Author permissions to some employees, but it is an "Author Lite" role. This helps us stay in line with the training process. I presented on this at BridgeCon 2018. I just looked at the old community to see if I could find the recording, but I can't seem to find it. Again, I would be happy to discuss. I have met up with several others and I'm always happy to work with others to learn new solutions. It helps me as much as it might help you!

  Moving on, we also have a "schedule" to update courses annually. Our data management system notifies us each year when a course blueprint (plan) is due for review. That's our cue to review the content. It's a little tricky with what I call the "rolling" due dates in Bridge. If one employee completed the course October 30, it will reassign the next year on October 1. If another employee joins the company later and doesn't complete it until December 30th, they will get the next deployment (on annual courses) on December 1. We basically just have to check the enrollment status on any course before we publish a new update. It's not overly painful, but slightly inconvenient. I guess what I'm saying is annual reviews are necessary to ensure that content isn't outdated.

  We also partner with a vendor for most of our compliance content. I would be willing to discuss details about that elsewhere. I would recommend a vendor that creates their own content and doesn't just curate from other sources. We have had major issues with that in the past. That is a whole discussion topic of its own.

  • what is the process for creating trainings? does the Bridge admin team create all trainings or do you have a dedicated team of content creators? 

  Both. We create most, we purchase some (mostly compliance and a library of short electives), and we have subject matter experts who create their own using the Author Lite role. Author Lite prevents them from publishing or enrolling learners so we can review the content and ensure it's within our training process.

  • how are trainings approved and rolled out? what criteria do you use for this purpose? 

  Each course has to be blueprinted. This is a plan that includes a course description, goals, learning objectives, practice, and assessment. Employees have to go through a Train the Trainer workshop (internally created) to learn how to blueprint and they have to complete an annual refresher in Bridge to stay certified. My team has to approve every blueprint and the blueprints are re-evaluated annually. If updates are made, the blueprint is updated first and then the content is updated to match. This process keeps our auditors very happy. It is very consistent and follows the model that I used when I worked in academia. If the trainer also has Author Lite permissions (after taking a special training for that too), they can build a course in Bridge. They cannot publish or enroll learners. My team has to review and publish for them. This way we can make sure they have followed their blueprint...as best as possible, we don't always understand their content.

  • do you have guidelines for content creation (eg. length, style..)?

  We use micro-learning. We encourage videos, but we don't let them record for an hour. Anything over ten minutes has to be chunked down. We also require a script for all videos. This is for LOTS of reasons. I have listed a few below.

  1. It makes them plan so they don't forget pieces and they don't repeat things too much.
  2. It makes the videos shorter because you don't get the, "oh I forgot to mentions..."
  3. It gives us a transcript to load so the learner can download it. Some people hate video and would rather read. They can then keep the transcript for later reference as well and even use it on the quiz. Most of the time, we expect them to just remember things because we told them once. Educationally-speaking, that is silly. This allows ESL and learners with disabilities another tool! They can view the transcript at their own pace. They can also view it alongside the video.
  4. CAPTION EVERYTHING! First, you don't want to be caught in a situation where you need captions and don't have them on any of your videos. And second, Bridge now makes it super easy. Again, this benefits both ESL and those with disabilities. I don't recommend just downloading the caption file (.SRT) and converting it to something they can read. Make sure you use an actual transcript for #3 above. If you have the person making the recording write it out first, this is easy because they already have it.
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• 

  FOUR PAWS Bridge Admin Team

  • December 09, 2020 15:51

  Hello Fitz Ward and Amy Skyles, 

  wow - thank you so much for your input! I'm sorry for the delayed reaction but I just couldn't find enough time to go through your valuable insight. Now that I've finally gotten around to it I have to say I've learned a lot just by reading about your use cases. We are still working on developing our guideline for Bridge and currently don't have an education or L&D department that's why it's all rather new.
  Learning from your experiences is a huge help in this current phase and I definitely agree a virtual meeting might make the exchange even better. I will try to organise something in the 1st quarter of 2021, will definitely let you know once I have a better idea of how we could structure such a call.
  
  I also informed my CSM that I really miss this type of exchange and they said they are looking into providing formats like this in the future. Maybe if you brought it up as well it would happen sooner?

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