Anybody else doing call center training?

Kate Siegel

Hi!  We're interested in seeing if there are any other organizations out there using Bridge for training in call centers, and if so, if you'd be interested in sharing with us how you're using Bridge.  (We'll share back with you!)

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Comments

3 comments

Date Votes
  • Comment author
    Katie Swenson

    Hi Kate!  We are a credit union that has a digital experience center-- this team handles calls, email, chat and online requests.  If that sounds like a match, let me know and we'll connect!  -Katie

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  • Comment author
    Kate Siegel

    Thanks, Katie, that does sound good!  Do you want to reach out to me at kate siegel consulting (all one word mushed together) at gmail?  I'm happy to connect another way, if that's easier, too.  

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  • Comment author
    Felicia Morley

    Katie,

    We are also using Bridge for training for our customer service representatives. In the past, it has not been used effectively or accurately which is why they hired me. I am now the instructional designer and am also taking over Bridge admin roles since it appears that no one really knew what to do with it. Our training is a work in progress and EVERYTHING is under re-development. Felicia

     

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