Feedback requests module
Hi, are you using Feedback request module?
We tried but have faced some difficulties in applying it in the entire organisation and I'm wandering if anyone has managed to do this successfully? Right now there is only start-stop-continue and skills feedback available. Neither of them gives our employees a framework that would help to gather constructive feedback. Stat-stop-continue is very general way of collecting feedback and the feedback we get through this form is sometimes to vague, there is no way to direct the recipient toward what do you really want to assess in the feedback request. This does not help to achieve the main purpose of feedback - using it for personal growth.
Skill feedback module is not working either as it's impossible to manage the skills available for adding to feedback requests (there are too many, every time someone's add a new skill to Bridge it pops up in the list of skills available to chose for feedback requests, but then it's just a word without any description nor behavioral indicators. What is more there is no place to explain the scale that is used for the assessment. you can only name categories but there is no way to describe what each level means - how our users are supposed to differentiate between levels?
Do you have any best practices to share regarding the management of Skills feedback requests?
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Hi Kinga,
I responded to your other inquiry with some tips. One thing I would like to touch on here that I didn't mention before is how to guide the people giving feedback. I used to teach college classes and I always guided my students to tell me something other than "this class is great" because that is no more helpful than "this class sucks." What is more helpful is something like, "You post assignments early on Monday and they are due on Friday so I don't have the weekend to work on them. I work a job after class during the week so weekend time to complete assignments would be helpful." See the difference? Your company has to teach the feedback givers how to give constructive feedback.
We offer a workshop called the SBI (Situation, Behavior, Impact) workshop that gives one model. It's based on the Center for Creative Leadership's card deck. We also have some courses in Bridge from our content vendor. We advertise those a lot. It's also in our new leader training program. Now that I think about it, we also could use our short Friday info sessions to give a brief overview of how to give constructive feedback.
And finally, encouraging employees to be "Fierce" (as Susan Scott would say in her book Fierce Conversations) and to ask for feedback without anonymity allows the feedback to start a dialogue. If the feedback is vague, but the recipient knows who said it, they can ask for follow-up.
Keep the questions coming!
Kindly,
Amy
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