Custom email notifications / reminders
I'd like to create custom email notifications and reminders to go out to learners when they are added to a group that is linked to mandatory training.
E.g.
- Notification email that is custom to the particular assignment, explaining what the learning is and how long they have to complete it
- Reminder email - 5 days before due
- Reminder email - 1 day before due
- Chaser email - 1 day overdue
- Chaser email - 14 days overdue (with ability to CC in the manager)
Is this possible within the existing functionality or do I need to raise it as a suggestion?
Thanks
Em
Comments
9 comments
I don't believe there have been any updates to the notifications from Bridge Learn since we adopted almost three years ago.
Amy
Customized notifications would be an excellent option. Unless I'm missing something, I think the only current notification due dates is the weekly email to learners-- the learner digest showing what's coming up in the next 7 days and any overdue items. The Leader Digest email only added to confusion for our leaders so we disabled it-- it emailed on a manager and direct reports and their direct reports-- so our higher level managers were confused by the notice. I logged an idea for an option to send only to managers on their direct reports.
Thanks Katie - I just wanted to check there wasn't functionality already in place before I suggested it. Thanks for the heads up on the leader digest - I think we'll leave that one disabled for now then!
Thanks Amy - that's a shame :( Perhaps if enough of us suggest it, they'll add new functionality...we can only hope :)
On a side note on emails - do trainers get sent a notification when they are added to a live event/session? And are they able to receive an email with delegate details prior to the session running? Sorry if these are really basic questions - I've just inherited Bridge Learn and am getting to grips with what is / is not possible!
Thanks
Em
Trainers do get emails, which can actually make it confusing. We tend to enroll ourselves in the sessions we're facilitating so we also get emails as enrollees. There is no delegate option. You would need to add the delegate as a trainer. No question is too small!
Would love to have the ability to customize notifications more. Only having an enable/disable feature and not being able to set specific cadences is not ideal!
Hey, Danielle Moerman! We love this feedback, and it is definitely something on our roadmap. Please don't forget to submit your ideas here as they go directly to our product and service teams where we discuss the opportunities.
Stephanie Kemp can you share a little more information about where customized reminders might be on the roadmap in terms of a timeframe (roughly)? This is something that would benefit my organization greatly.
Hey, Matt Ellis! Right now, we are looking at opportunities to set custom timing on some notifications with an option to also modify the copy on select notifications. I'd recommend adding to our feedback form in support of this work.
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