Can I re-enroll a failed learner?

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Yuval Shapira

• January 05, 2022 17:12
• Edited

Due to some mistakes in the course content that we did, I got a filled student.
Now I need to re-enroll him in the course again.
But I can't.

What should I do in that case?
Delete him and add him again maybe?

delete the completion information?

thanks in advance 

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  Tereasa Corcoran

  • May 05, 2022 18:39

  I cannot advise on this but I can suggest how to avoid. If the goal is for the learner to know the content, in Settings, do not select "Limit Attempts". This way the learner must continue to take the course until they pass. Bridge Support is excellent at problem solving so hopefully you no longer have this issue because they helped you to resolve. 

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  Yuval Shapira

  • May 08, 2022 06:23

  Thanks Teresa for the great tip.
  
  
  

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