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Edit the time notifications are sent

Idea created by Ashley Powell

on Feb 6, 2018

Comment • 15

Open for Voting

Score59

+50 more

It would be nice to have the capability to edit notification times. I have managers and learners receiving notifications saying they have overdue trainings or overdue learners at 2:30am. I feel like as the account admin I should be able to adjust this.

This idea was considered when developing our product plan for Q4 2019 and is not expected to influence development within Bridge at this time.
This idea will remain open for vote.
If this idea is in the top 10% by vote next cycle it will be reconsidered.

15 Comments

Danielle Fleenor Feb 6, 2018 12:13 PM
Couldn't Bridge just change the default time to not be the middle of the night? Kate Toothman
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Kristin Blaker May 7, 2018 9:03 AM
I agree with both Ashley and Danielle. Ours go out at 2am. This is something that we should be able to adjust based on the learners time zone.
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Tiffany Franklin Jun 8, 2018 2:57 PM
This is definitely needed, as our client admins want to know when their notifications are going out. Holly Fuemmeler Elise Blas
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Adam Williams Sep 13, 2018 12:44 PM
Hello Ashley. I thank you for this idea and I wanted to let you know I modified the title slightly.
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Adam Williams Oct 5, 2018 10:54 AM
I want to cross-reference a similar idea at Specify Delivery Day for Weekly Digest Notification.
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Blake Sohier Feb 11, 2019 6:10 PM
Agreed, we should be able to adjust the times the emails are sent out. I have team members who have work mobiles and they are getting email notifications at 12 in the morning. Being able to adjust the time would be great.
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Kenneth Baucum, CPTM Jun 4, 2019 8:48 AM
I see the related idea Specify Delivery Day for Weekly Digest Notification is now in "Cold Storage" which doesn't seem comforting...

I agree that I'd like to customize the timing, but also understand the load of the system work being spread out too -- our arrive at midnight each Thursday morning. Would far rather choose another date and time, in order to get the email read more often, rather than getting lost in the hustle and bustle.
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- Adam Williams @ Kenneth Baucum, CPTM on Jun 4, 2019 10:03 AM
  Hey again Kenneth. Archiving an idea and moving it to Cold Storage is just part of our process. It is not intended to convey anything about our position on those ideas that are archived. You can read a bit more about this in Bridge Ideas: First Archive.
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tsood@wfscorp.com Jun 27, 2019 1:26 AM
There is a definate need to be able to control the timings around emails. We have several different time zones we need to consider for our learners.
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Marla Cormier Jul 18, 2019 3:52 PM
Time and day of the week. Ours go out over the weekend and get lost in the mess of Monday morning emails employees have to sort through.
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- Amy Skyles @ Marla Cormier on Oct 14, 2019 8:29 AM
  I just had a support chat session because our date somehow got randomly changed from Tuesday to Saturday. We are having the exact same issue. Why would we ever want these notifications to go out on a Saturday? The solution from support is to turn off the notification and wait an entire week then turn it back on on the correct day. You have to bypass the next scheduled date entirely. Then, on the day when you want it to be sent out, turn the notification back on and it will then be sent on that date. This is definitely in need of an enhancement!
  Amy
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  - John Budish @ Amy Skyles on Oct 14, 2019 9:20 AM
    I continue to emphasize that there needs to be greater control over the timing and content of these messages. We want to be able to use the product with a global audience. This implies the need to be able to customize messages in target languages and account for time zone differences.
    
    The capacity to do so may increase our potential number of users by several thousand. (Instructure can choose to read this as $$$.) The lack of ability to customize continues to create challenges.
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  - Amy Skyles @ Amy Skyles on Oct 22, 2019 6:50 AM
    I just had another thought related to this issue. There should be a "push now" button for each admin notification. Let's say there is a program that has ten courses. If the sequence is not forced, learners could have up to ten different courses that are not complete and they could all be different. Once the program is overdue, the admin would have to go into each course to send an email to the delinquent learners. If you could select an option on the admin level to send something to all delinquent learners in all courses or with the option to drill down to specific courses using a "push now" type button, that would be fabulous.
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John Budish Aug 22, 2019 7:37 AM
This is one of several features regarding notifications that we should have control over.

These notifications are the primary contact that many users have with the LMS, and thus we should be able to control them to match the needs and concerns of the organization.
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Jodi Koepke Oct 27, 2019 6:20 PM
This has become a greater issue in our organisation. I have had another disgruntled reply today about the timing of the notifications and agree that this should be something we have more control over as account admins. I understand some of the complexity of having this as completely open though. Maybe a possible solution is to have a few options that people can choose from?
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