Hello! I have added a CSV file about 5 times to the user upload, aligned all the fields and none of my new learners show up in the user interface. Can you help?
Thank you for reaching out with this issue. For issues like this it is best if you can reach out to Bridge Support directly so that we can work with you on this matter. To contact us please email email@example.com and include a copy of your csv so we can take a look at it with you. If it's easier you can reach out to us via the chat option as well since you are an Admin in your instance. To get to that option you can either click on the Account Settings section from your Admin view and the help options are at the bottom or by going into Learner view and clicking on the arrow at the top of the left hand nav next to your profile pic in that area. Please reach out to us so we can help get this corrected!
Thank you and Have a Happy Holiday Season!
Retrieving data ...