Is there a way to get a notification when a comment is left by a user on a slide you have set up for comments?
Currently, Bridge does not provide a notification when a user comments in a slide. The only method for reviewing those comments is to masquerade as a user within the course and review the specific slide that contains the comment tool.
Agree with Arden- nothing really fantastic here if I don't know that an employee has commented anything.
The entire masquerade process along with the exporting of multiple CSV files to see if you possibly have a comment somewhere is clunky and archaic for the price.
Based on your response then... What is the benefit of the comment functionality?
An important thing to keep in mind is that we're an Agile Development shop. Meaning, that we try to push components that can be used by admins to create value as quickly as we can and then study how the tool is actually used in the real world to decide how to prioritize features that appear in future builds on that tool. Comments is this way. The ability for learners to leave viewable comments to each other was critical functionality, author notification, while important, was secondary functionality. Your feedback as well as the others on this thread is valuable to us in figuring out how notifications should go out to who on comments that are left on a course. I'll make sure this thread finds its way to the appropriate product manager for comment functionality.
The benefit of comment functionality is a method to allow users to collaborate on open ended answers. On the Bridge team, for instance, we present a scenario or case study even down the point of how someone responded to the circumstance. We then ask how the learner would respond differently and we find that the collaboration is pretty healthy without author intervention. However, our authors review the course from time to time to make reply comments. We realize that this use case/workflow doesn't always apply to everyone, but your feedback is great and we'll use this in prioritizing future development.
Thanks for the quick response! I see the value in creating a conversation about a topic. I do wonder though if there would be a way to create a forum type thread that is tied to the course, but could also be seen in a forum section of the LMS.
I'm not sure if a forum is something you guys had planned for Bridge, but I think if you want to add the comment functionality, I would tie it into some sort of discussion board of forum.
Looking forward to more awesome updates from you guys!
That's very valuable. We have some things that we are considering in doing
relation to this.
I think for us it may be valuable to reframe the conversation. What is the
specific problem or objective you're trying to solve with a forum based
On Mon, Feb 13, 2017, 7:27 PM Arden Shackelford <
I think that a forum would help with a relationship between SME's (Subject Matter Experts) and the learners. For us, we facilitate learning for both Internal and External Customers. Having a forum thread would assist with the learning experience I would think would better increase the learner's experience.
I hope I'm making sense with connecting the comments of a slide to a forum thread. I'm more spit-balling here than anything. Though, a forum of sorts is something I still think important, even if comments are not tied to a forum thread.
No that's helpful, while we welcome ideas, we're most interested in
understanding problems and objectives because it helps us to craft a
solution that has low maintenance to admins with high engagement with
learners. Traditional forums can sometimes have problems with both as we've
learned in trying to address collaborative learning.
There are some ideas in the pipe that need just a little more maturing, but
once they are to a point where it makes sense to talk about them, we'd love
to reach out to see if they address your objective, Arden.
On Mon, Feb 13, 2017, 8:14 PM Arden Shackelford <
I'd love to hear what you are all working on when you're free to discuss those things openly
So has there been any movement for comments to be seen?
I was under the impression when we signed up that the authors would be notified if someone commented in a course they created..
I also would like to be able to set a course owner (or the person's manager) to be notified when a learner leaves a comment. We anticipate people will be taking courses at their own pace and may or may not have questions; it would be valuable for us to know when a comment is left without having to check every module every week to find new comments!
Just like Bo said, you can masquerade as a user to see comments in a course, but you also have a few other options..... In the root account, you can export out a data dump from Tools and in the comments csv file you can see all comments being made in all your courses and then you can narrow down to the course you are looking for. You can also enroll yourself as a learner and take the course yourself, to see what learners are saying and be apart of the conversation.
All good options in the mean time!
I'm not sure I see these as a long term solution. In my mind, I think of the Authors of the content. They may not have these options but would still like to see what users are saying in the comments. Having the ability to view these comments from an administrative view would prove to be helpful, in my opinion anyway.
Would you like to see the option for Authors to be able to export out the
comments on the course level? If so, I can add this as a feature request.
If you have any other ideas of how you would like comments to work, I would
love to hear your ideas.
Having the authors be able to export the comments may be helpful, but I would think it would almost be easier to simply allow authors to view the course comments from the Administration side of the course?
I'd like to wait and see what Ike Bennion has in mind when the time comes that he's able to share with us. Sounds like there may be something in the works that may help with this.
The entire import/export function in Bridge isn't ideal for us. I would rather a notification of some sort... or a red chat icon or something pop up on the course in the course listing that admins and authors see when they view the course list in admin mode.
like in the attached example
I agree with that! I like your idea.
I'm not a fan of having to export/import either. If it's in the system, I'd like the system to be able to show me that information itself. I understand that this is something a bit more complex, but I think Lena and I are onto something here haha.
Hi folks. I would like to add further functionality, in that users could have a central comment "dashboard," that was specific to a course or program (as specified by the Admin), and be notified when there was a new comment related to a comment they made and see all comments they made and replies in one centralized dashboard. Kate Toothman
I've submitted this as a feature request, since it didn't appear that this was already done:
Reviewing Comments Left in Courses
I see the new admin note on the linked idea above, showing updated consideration criteria, but if this isn't something that can be done simply, can Instructure explain why? Please help us understand why this isn't being looked at closer.
There are many comments and votes supporting this. This doesn't seem like a feature that would break others. Authors, Managers, and possibly Admins would need to have access to these comments, in order to make decisions and provide feedback, and the comments are a crucial part of the social learning process. You cannot claim to have a social platform, if there are no notifications that social activity is taking place.
So many things have been done so well, yet this feature is half-baked.
(Edit: Reposting this here where I meant to post it originally.)
First, I want to thank you for being an active member of the Community. Without the opportunity to form a relationship with the people who use our software, we would not be able to create useful tools that help each of you accomplish your own goals. So a big thank you to everyone who spends time here asking and answering questions, participating in the feature idea process, or leaving comments on our documentation and release notes. I will say up front that I can’t speak to this feature specifically beyond the fact that it is one of the top-voted ideas in the Community, is being reviewed on an ongoing basis, and we are committed to communicating changes in the status of an idea when that happens.
Some form of this question (“Why isn’t this done yet?”) is asked of us as a company from time to time, whether it be about Bridge, Canvas, or another of our tools that people care about using. After all, if no one wanted to use the tool they probably wouldn’t care too much when or how it was going to change. So this question, and the interest within it, are good signs that people care. We care too: so I want to take the time to try and answer the general question thoroughly. I want to be respectful of your time though, so if I had to summarize the rest of my answer, I would say, “We are always listening to, and using, the feedback people are generous enough to share with us—but behind the scenes is a complex juggling act of considering many forms of input and attempting to prioritize an infinite amount of ideas into a finite amount of resources.”
For three years I was an administrator of Canvas for a college, so I know what it is like to be on the outside of this process looking in, and I can totally empathize when it seems like a desired change is not going to happen or is taking longer than we would like. Additional factors can exacerbate the sense of frustration around an idea not being developed, such as specific organizational use-cases, the idea being in existence for a long time, receiving many votes and comments in support, and possibly having some prior activity around it such as a focus group or other statement of support from some part of the company. I say this to let everyone know that their feelings are shared by others, even those of us who are employees. Your comments are never falling on deaf ears and most of us have been in similar positions and understand where you are coming from.
To get into the nitty gritty of how all of this works, it may be helpful to start with a Community resource, What is the feature development process for Bridge? We have created this resource, and updated it many times (and will surely update it many more), to provide insight into how our products are developed. This resource describes the five stages of our revolving Agile development process and how Community input fits in to that process. It also introduces the concept of product priorities (sometimes referred to as a roadmap) which is the plan we have for the present and near future. The two main takeaways from this resource that can help address the original question are:1) A great deal goes into setting our product priorities, and that ship takes a while to turn.2) Community feature ideas in themselves are extraordinarily valuable, but they are one of several forms of input.
Since feedback is so important to us, we invite it in every form possible. Those of you who have ever had a conversation with an Instructure salesperson, CSM (Customer Success Manager), or other employee, have participated in product development in some way. Yet, we learned over time the value of providing a completely transparent process for people to submit and engage with ideas publicly. We have another resource that goes into more detail about this at How does the feature idea process work in the Bridge Community? We are grateful to everyone who spends time engaging with us in this way, and we know that sometimes certain aspects can be frustrating. We are always happy to work with you to answer questions and evolve what we do where we can.
That was a lot of words.
If you are using the Bridge authoring tool to create courses, you can enable comments for a video that is coming from your Studio (aka Arc) library and subscribe to all comments.
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