I also am experiencing this same issue with any learner we attempt to edit.
I am having this issue when trying to modify a user or create a new one. Any value placed in the Unique Identifier field comes back with this error. I was able to edit the users with a CSV upload and it shows that the edit was taken. Difficult to update or create a one off though.
Tina Brannock, Rocky Clark, & Patrick Deaton
Did this issue get resolved? If not, have you submitted a support ticket for it?
Yes Renee this problem was resolved.
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on Nov 17, 2017
Yes Renee this problem was resolved.
New Incident Status: Resolved
Our engineers have resolved the issue causing asynchronous jobs to run slowly today. You'll now see normal performance when doing things like enrolling users or groups in courses, running CSV imports, sending email messages to users through Bridge. We apologize for the lag you may have experienced today.
Nov 29, 02:33 UTC
Previous Updates
Monitoring
Our Engineering team has been has been working on a resolution with the issue involving our job queue being backed up today. We are seeing steady improvement with performance and will continue to monitor the situation while we work toward a full resolution. We'll provide another update as soon as we can!
Nov 28, 22:39 UTC
Investigating
Our asynchronous job queue is backed up a bit this morning. This means that things you might try to do that run as background jobs (like enrolling users or groups in courses, running CSV imports, sending email messages to users through Bridge) will not happen as quickly as usual. Our engineering team is digging into the issue right now. We'll keep you posted as we work. We apologize for the trouble!
Nov 28, 16:05 UTC