Hi! I recently spoke to a customer who had an interesting use for tags that I had never heard of before. I'm wondering how you use tags in Bridge? What do they help you accomplish? Or, what do they help your learners accomplish?
We use tags to make easier to sort content in the Learning Library and they also help our admins when running reports. For example, say I was looking for training on process. I could sort by SOP and the Learning Library would show me all of our courses that are tagged as standard operating procedures. In the same regard, I could use the tag when running a report to see who hasn't completed their SOP training.
We don't have a centralized training department, so multiple departments are using Bridge to create content. We ask everyone to name the target audience in the course title. Sometimes this is duplicated in the tagging or it reflects who the course owner is when the course is for the entire company.
For example, as the Sales Training Manager I typically use the tags for our three sales channels, but sometimes we partner with Customer Support and I will add their tag to those courses. For courses that are for all users, such as compliance training, the department that originates the training uses a tag to identify themselves. For example, PC Support is currently working on updating some of our IT training. Their courses are tagged with their department even though the courses title specifies the content is for everyone.
It's a bit funky, but the process originated out of issues we had with multiple courses being named the same thing. Our learners were having a hard time finding content, so these conventions have resolved many of those issues. Identifying the department is helpful when a course needs to be updated. It narrows down who to reach out to for assistance, since it's not always obvious.
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