Hi
I'm beginning to sense that there is something wrong in the way the "time spent" is calculated. I can see learners who have scored 70% but have spent 0 seconds! My colleague spent at least half an hour and it shows up as 0. (Screenshot will help)
Can someone from the Insights team help?
Thank you.
Regards
Ramya
These are authored on Bridge, Adam.
You'll notice that the zeros are only on the courses for today. That is because the completion is updated immediately, but the time updates on the nightly data sync. Bridge does this because there are server scripts that keep things in sync and if they updated all the information on every completion, it would overload the servers and everything would run really slow. So, they deem some information (such as completion) as critical to update immediately and other information (such as time spent) as less critical that can sync at night when fewer people are on the system.
If you look back at that data in your system now, you should see time spent.
From what I have seen, it doesn't make a difference if the course is SCORM or Bridge native, it all works the same way.
That makes sense - thanks for clarifying, Joshua.
Hi Ramya. Do you know if these are uploaded SCORM courses or courses built with Bridge's native content authoring tool?