While uploading a csv with one new learner, the following screen appeared for me to continue. (I did not)
I do not want to remove the 262 learners.
Here was my chat response: "Yes there was an issue discovered recently where adding users via CSV shows this terminated users message. It is just a data field and not actually affecting the users so you can still upload as needed."
(I'm afraid to try.)
That's craziness! I've never seen that before. That is particularly odd since you are on the "add" screen. That function shouldn't attempt to remove people...but you know that.
My suggestion on this would be to go to Admin > Users & Permissions > Manage Users and then Export Users. Add your new person to that list that download and then upload the complete list of users back into the system. That should give you a message that 1 new learner will be added and 262 will be updated. Nothing will happen to the 262, but that will probably avoid this odd error.
That will get you through this update that you need to do, but then I would also suggest opening a ticket with support so they can look into this.
Thank you Joshua.
I believe your solution would work. I think I'm gonna give it a minute to see if it gets fixed. It's not (yet) urgent I get this user added.
Looks to have been fixed.
We had this happen this morning too! Exact same scenario. Must be a larger issue, and hopefully they will get it fixed soon.
Thanks! I'm afraid too!!
On Fri, Feb 22, 2019 at 10:42 AM pamh <email@example.com>
Pamela Hamilton Thank You so much for passing along the information you received from Support, it was super helpful!
Retrieving data ...