AnsweredAssumed Answered

User unable to reset password

Question asked by Natalie Rodgers on Mar 19, 2019
Latest reply on Jun 26, 2019 by Natalie Rodgers

Hi everyone! Over the past few months, I have a had a number of users othat have needed to reset their password, however when they click the prompts they don't receive an email to do so - I am then able to go into as Admin and reset from my end, so it's not a complete failure but wondered if anyone else is experiencing a similar thing, and if so - do you know why? I check the users notifications - and there is no record of a reset being sent prior to the one I have done - so it's not sitting in spam or anything.