On the insights page it shows a user with past due trainings yet when I go to their account there are no past due trainings showing. Where is this coming from and is there a way to clean it up?
Hey Connie, have you figured this out yet? If not, can you share what kind of content it is that is showing as past due and what state this content is in? Has it been archived or deleted? Also, if you could share where exactly on the Insights page it is showing as past due that would also be helpful. Thanks!
Here are screen shots of the overdue learners screen (part of the insights page) and also of my learning screen. The My learning screen shows nothing overdue, but 5 come up on the past due screen. These courses have been moved to the library.
Thanks for this additional information. I'll look into this some more. Just for additional clarity, what is the status of the 5 courses in question? Are they still in a normal published state?
Connie Holbrook, I worked with our Bridge Support team and it looks like you were enrolled, unenrolled, enrolled again via several programs. We think we can fix this for you if you submit a ticket to Bridge Support. Let me know how this turns out and if I can assist any further. Thanks!
Will there be a charge for opening a ticket?
Connie Holbrook, SHRM-CP
Employee Services Manager
P.O. Box 157 Clarksville, OH 45113
937-289-9143 - Phone
937-289-3179 – Fax
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Absolutely not! We want you to get all the support you need to be successful with Bridge!
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