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Bridge Off-the-Shelf Content Follow

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    Chris Clark

    Excited to try this out. When trying to upload to our instance, I get this error: The file could not be imported. The JSON is invalid.

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    Jeremy Farnsworth

    Hi Chris Clark! It sounds like you might be trying to upload the zip file or the folder that contains the actual json files. Once the downloaded file is unzipped, you would need to upload each course individually that you would like to use on your account. If you're still seeing any issues with uploading, please reach out to our support team at support@bridgeapp.com and we'd be happy to assist! 

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    Chris Clark

    I reattempted today trying to select the individual json files rather than dragging and dropping them into the course upload area; this worked. 

    However, after checking out one of the courses (Management Basics), I found that the resource listed at the end did not work. Only check one, so may have issues with other courses too. This is from slide 26 - https://s3.amazonaws.com/instructure-bridge-shared/CourseMedia/13-ManagementBasics/TG_Management-basics.pdf

     

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    Chris Clark

    Checked another course and had the same issue with the AWS links not working. Otherwise, thought the content was great. Thanks!

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    Jeremy Farnsworth

    Thanks for the update Chris! I apologize for the confusion, it looks like we had an older version of the course files added for the CMH region. We've been able to update those courses now. If you download the new version of the courses you should be able to upload the course again without the broken links. If you have any troubles, just let us know. Our support team can be reached at support@bridgeapp.com. Thanks! 

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    Chris Clark

    I just attempted to upload an updated file version with today's date, and experienced the same AWS error message. When contacting support, they said they do not have the list of specific links. 

    Appreciate the continued work on these. 

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    Jeremy Farnsworth

    Hi Chris, the links that were not working were old references to a PDF download that is no longer available. The links were removed from the courses, so downloading the new files and uploading them as a new course should resolve the issue with those links being present.

    I've found your support ticket and I'm having the support team reach back out. We'll be able to continue assisting you through that ticket! Thanks

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    Marilee Polidoro

    I am having the same issues as I see others did when trying to unzip the folders.  I receive no option to unzip.

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    Marilee Polidoro

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    Jeremy Farnsworth

    Hi Marilee, to unzip the file, you can follow these steps: 

    • Open File Explorer and find the compressed folder.

    • To unzip the entire folder, right-click to select Extract All, and then follow the instructions.

      • You can also select Extract All from the command ribbon.

    If you continue to run into any trouble, please reach out to our support team and we'd be happy to assist! Thanks. 

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