When using SCORM courses, some users may encounter issues with marking content as completed. This typically happens when certain stages of the SCORM course fail to properly communicate the completion status due to SCORM limitations, certain stages of the course may fail to properly communicate the completion status to the LMS, resulting in inaccurate progress tracking. These can include:
- Course Launch Stage: The course may not properly initialize communication with the Learning Management System (LMS), preventing it from tracking completion data.
- Progress Tracking During Course: The SCORM course might fail to send progress updates to the LMS at key points, causing incomplete tracking.
- Completion of Individual Modules: Some modules within the course might not properly register completion, leading to an inaccurate overall course status.
- Final Quiz/Assessment Completion: If the final quiz or assessment is not tracked correctly, the course may not update as completed, even if all other elements are finished.
- Course Exit: When learners exit the course, the SCORM communication might not trigger correctly, failing to send the final completion status to the LMS.
- Interaction or Bookmarking Points: Certain interactive elements or bookmarking points within the course could malfunction, preventing accurate tracking of progress or completion.
- Resume Functionality: When a user resumes a course from a previous session, the progress might not load correctly, affecting the completion status.
What’s the Issue?
In certain cases, SCORM-created courses might experience difficulties when attempting to mark content as completed. This can be caused by various factors, including:
- Timeouts: SCORM courses may encounter timeouts during certain stages, preventing the completion status from being saved.
- Missing page redirection or pop-up settings: Some SCORM courses require page redirection or pop-up windows to be activated in order to properly communicate completion status back to the system. Without these settings, users might face issues marking the course as complete.
Who Will Be Impacted?
- Learners: Users completing SCORM-based courses may find that their progress isn’t tracked or marked as complete, leading to frustration and confusion.
- Administrators: Admins monitoring course completion and learner progress may see discrepancies in the completion data for SCORM courses.
This issue can impact courses that rely heavily on SCORM for tracking progress, especially those with multiple stages, complex interactions, or specific completion requirements.
What to Do?
To resolve these issues and ensure completion statuses are properly saved, we recommend the following actions:
- Activate Page Redirection: Ensure that page redirection is enabled for the SCORM course. This will allow the system to properly track and record the completion status at various points throughout the course.
- Enable Pop-up Windows: Some SCORM courses may require pop-up windows for key steps in the process. Activating pop-up windows will allow the course to communicate completion data back to the system.
- Check Course Settings: Double-check the SCORM course settings to ensure they align with the necessary system requirements for tracking completion. Some courses may need specific configurations or adjustments to function correctly.
- Contact Support: If you continue to experience issues after making the necessary adjustments, don’t hesitate to reach out to support@bridgeapp.com for further assistance. Our team can help troubleshoot the issue and guide you through any necessary steps.
SCORM Timeouts
SCORM timeouts that prevent the completion status from being saved can be caused by several factors:
Session Timeout: If a learner is inactive for too long, the LMS session may time out, breaking the connection between the course and the LMS, which prevents progress or completion from being recorded.
Network Interruptions: Poor or unstable internet connections can cause disruptions in the communication between the SCORM package and the LMS, leading to incomplete data transmission or loss of progress.
LMS Timeout Settings: Some LMS platforms have time limits for user sessions or SCORM data transmission. If the course takes too long to complete, the LMS may time out before saving the final completion status.
SCORM Communication Settings: If the SCORM course is set to send completion data infrequently, a timeout or interruption during these intervals may cause the data to be lost before it's saved.
Heavy Data Loads: Complex SCORM courses with numerous interactions or large data sets may struggle to communicate efficiently with the LMS, causing delays or timeouts in transmitting progress data.
Browser or Device Settings: Incompatible browser settings or outdated device software can lead to timeouts or interrupted communication between the SCORM content and the LMS.
SCORM Settings
To ensure SCORM courses properly communicate the completion status, you can follow these suggestions:
Enable Pop-Up Windows: Many SCORM courses require pop-ups to open new windows for tracking or completion. Ensure that pop-up blockers are disabled for your LMS site in the browser settings.
Allow Page Redirection: Some SCORM courses redirect users between pages to track progress and completion. Make sure that page redirection is allowed in the browser settings, especially for trusted LMS URLs.
Whitelist LMS Domains: Add the LMS domain to the list of trusted or safe sites in your browser settings to prevent any security settings from blocking necessary course functionality like pop-ups or redirections.
Check Browser Compatibility: Ensure that the browser you're using is fully compatible with the SCORM course and the LMS. Some browsers may block pop-ups or redirections by default.
Disable Strict Browser Security Settings: Sometimes, enhanced security features or extensions (e.g., ad blockers) can interfere with SCORM communication. Disabling these for your LMS may help the course mark completion properly.
Use the Latest Version of Browsers: Ensure you are using an up-to-date version of your browser to avoid compatibility issues that might block redirections or pop-ups needed by SCORM courses.