This guide provides an overview of how scheduling learning journeys works in Bridge, what learners can expect as they progress through training, and important behavioral considerations when building and managing journeys.
Scheduling Options in Journeys
When adding a step to a learning journey, you can choose one of three scheduling types from the Settings dropdown:
1. Available Immediately
The step becomes available as soon as the previous step is completed.
2. Available on a Specific Date
The step becomes available any time after the previous step is completed, but not before the selected calendar date.
3. Available After a Delay
The step becomes available after the previous step is completed and the delay timeframe has passed (days, weeks, or months).
Editing Schedules in a Learning Journey
You can update the schedule of a step at any time by toggling the Advanced Scheduling option on and adjusting the Available date.
Note: Learners who have already activated a step will retain access, even if you increase the delay. All other learners will follow the updated schedule moving forward.
How Delayed Activation Works
Delayed steps in a journey activate at 00:00 in the account’s timezone.
Delay Timing Logic:
- Day-based delays: Activates the next day after prior step completion.
- Week-based delays: Activates one week later, on the same day, at 00:00.
- Month-based delays: Activates on the same calendar day of the following month at 00:00.
Additional Scheduling Behaviors
- You can use the Advanced Scheduling option within the Step Settings to add a delay to the first step, controlling when a learner begins a journey.
- If steps are reordered, each one will retain its original scheduling settings.
- If a learner reaches a step that contains a program they’ve already completed, that step is marked as completed immediately.
Good to Know: Journeys Display and Behavior
How Journeys Appear to Learners
- A live training session within a journey will still appear in Needs My Attention, even when it’s embedded in a journey.
- Embedded learnables, including journeys, don’t appear individually in the Required section.
- When a learnable inside a journey has a due date, the due date appears on the parent journey in the My Learning tab.
Note: This due date is not retrieved when a journey is embedded within another journey.
Journey Visibility in My Learning
- How a learning journey appears in My Learning depends on the learner's progress and the availability of each step.
- If no step is currently available, the journey won't appear in My Learning. Learners can still find it using search, where they'll see when the next step becomes available.
- If you don't want an embedded journey to be visible until it's due to start, enable Advanced Scheduling in the step settings.
- When a journey is assigned, only the journey appears in the Required section. Individual steps aren't listed separately unless they're also assigned from another enrollment source (such as a group assignment) or become overdue, in which case they'll appear in Needs My Attention.
- After a learner completes the journey, the completed journey remains visible in My Learning. Individual completed steps aren't displayed unless they also have another enrollment source.
Tip: Find out more about completion requirements for learning journeys.
Journeys Enrollment and Data Notes
- Terminated enrollments are hard deleted and won’t be restored if the user is restored.
- Enrollment sources are restored based on user attributes.
- Journeys currently don’t have a data dump/export option.
- Journey Analytics can’t be sorted by Learner Custom Fields at this time.
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