Customer Empowerment Masterclass: Unlocking SCORM Courses in Bridge - December 2nd, 2025

Customer Empowerment Masterclass: Unlocking SCORM Courses in Bridge - December 2nd, 2025 @ 12pm ET

This inaugural Masterclass is dedicated to demystifying SCORM and helping you get the most out of your externally created content.

In this intensive session, you will learn about:

Join us for this first Masterclass to confidently manage and utilize all your crucial SCORM files in Bridge.

Q & A from Masterclass:

SCORM Course Settings & Functionality

Q: Does Bridge offer a tool to check SCORM accessibility (like screen reader compatibility) after upload?
- Bridge does not include a native post-upload accessibility checker. We recommend leveraging third-party accessibility tools or plugins within your course authoring software.
Q: Can we set a default to always open SCORM courses in a new window across our entire Bridge account?
- Universal default settings cannot be managed at the customer level as they apply to all Bridge customers. We encourage you to submit this as a feature request.
Q: Which special characters should we avoid in SCORM file names or setup besides the ampersand ($\&$)?
- Be generally cautious with all special characters, as they can corrupt the SCORM file. The ampersand is the most common issue.
Q: What does the "Reset RunTime Data Timing" setting control?
- This setting is largely a cosmetic update that visually reflects how the SCORM engine already operates. It determines whether the SCORM package retains suspend data (progress data) and whether that data is reset with each new enrollment or sequencing attempt (e.g., when a learner re-takes the course).
Q: What is the purpose of the Visible to Learners setting in the Attachments area?
- This setting should be used only for supplementary files (like PDFs or documents) that learners should download. Do not enable it for the SCORM zip package itself.

Quizzes, Statistics, and Enrollment

Q: Why do we see unexpected quiz statistics for SCORM courses in Bridge?
- Unusual quiz statistics are typically caused by settings in your course authoring tool (e.g., Articulate Rise, Captivate). We recommend contacting your authoring tool support team if you observe strange reporting.
Q: If a learner is "complete" in the SCORM file but "in progress" in Bridge, and I upload a new package with "always move enrollments" checked, will they be re-enrolled?
- The "always move enrollments" setting does NOT trigger re-enrollment. If Bridge still views the learner as "in progress," the enrollment will simply be moved to the new content, effectively starting them over. Manual action is required to re-enroll learners marked as "complete."

Strategic & Administrative

Q: What are the key benefits of switching from basic Bridge course creation to SCORM?
- SCORM offers more powerful tracking, complex sequencing options, and greater design flexibility provided by third-party authoring tools. It is beneficial for highly interactive content or when specialized reporting is needed.

Knowledge Base Resources: