How to Create and Manage a Journey in Bridge

Journeys gives you the power to create engaging learning experiences by combining courses, programs, live training sessions, checkpoints, and performance-based actions into structured learning pathways.

Before You Begin

Before setting up a Journey, consider:

  • Goal: What learning experience are you trying to create?
  • Sequence: Should learning be completed in a specific order or flexibly?
  • Schedule: Do learners need content released over time?
  • Activities: Do you want to include activities, such as Skills Feedback and 1on1s?

Unsure if a Journey is the best fit for your needs? Check out our guide on Journeys vs. Programs.

How to Create a Journey in Bridge

  1. From the Global Navigation menu, select Author.
  2. Click Journeys.
  3. Select + New Journey.
  4. Choose a linear (fixed sequence) or non-linear Journey (flexible sequence), then click Create Journey.
  5. Click Edit to enter a Journey Title and Journey Description.
  6. Set the Journey Completion to control how learners complete steps.
  7. Click Add new step to begin adding learning to your Journey.
  8. Select Done when you’re finished. 

Tip: Learn about the differences between linear and non-linear Journeys.

Note: Navigation options may vary depending on the features enabled for your account.

Controlling the Journey Completion Settings

Journey Completion Settings determines when a user is considered to have completed a Journey:

  • Complete all steps: Learners must complete every step in the Journey (default).
  • Complete any number of steps: Choose a specified number of steps that learners must complete.
  • Complete the first step or the rest of the Journey: The first step controls the rest of the Journey.

This flexibility lets you design Journeys that support optional learning paths while still tracking completion against your organization's requirements.

Tip: Learn more about Journeys completion strategies.

Adding Learning Content to a Journey

Journeys can include multiple content types and activities:

  • Courses
  • Programs
  • Live Trainings
  • Checkpoints
  • Other Journeys
  • Actions (1on1 meeting or a skills feedback request)

Customizing Journeys Step Settings

Click Add a Step and search for a learning item to select it. For each learning item, you can customize the following settings:

  • Add a description
  • Toggle Advanced Scheduling on to set a step delay
  • Toggle Due Date on

Click Add Step to add an item to your Journey.

Editing Journeys Steps

Once you’ve added a step to a Journey, you can:

  • Click and drag the item to change the order of steps.
  • Select the calendar icon to edit settings
  • Click the arrow icon to edit the item in Author settings.
  • Delete the step by clicking the trash can icon.

How to Edit an Existing Journey

  1. Navigate to Author > Journeys.
  2. Select the Journey Title to open it.
  3. Click the pencil icon in the top right to edit the title and description, reorder content steps, update scheduling, and change completion settings.
  4. Publish your changes once updated.

How to Manage Learner Enrollments

Once a Journey is published, you can manage enrollments by:

  • Adding individual users by clicking + Learner and using the search bar to find users.
  • Adding users via CSV by clicking Add via CSV.
  • Removing users via CSV by clicking Remove via CSV.
  • Downloading enrollment details as a CSV file by clicking Export Enrollments.
  • Enrolling groups into a Journey in the Groups tab.
  • Removing individuals directly from the enrollment list by clicking the X to the right of their name.

Once you’re done making changes or adding enrollments, select Back to List to return to the main Journeys page.

How to Delete a Journey in Bridge

To delete a Journey:

  1. Navigate to Author > Journeys.
  2. Locate the Journey you want to delete.
  3. Click the three-dot menu on the right-hand side of the Journey title.
  4. Select Delete from the dropdown menu.
  5. Click Delete again to confirm.

Important: Deleting a Journey is permanent and will affect learner access and reporting.

Best Practices for Using Journeys in Bridge

To create effective Journeys:

  • Keep Journeys focused on a single learning objective.
  • Use clear, descriptive titles.
  • Break long development pathways into manageable sections.
  • Test the learner experience before assigning the Journey.
  • Use scheduled delivery to avoid overwhelming learners.
  • Review your completion strategy before publishing.

Learn More

Journeys are a useful way to build structured, flexible learning pathways in Bridge. Check out more best practices for using Journeys or join an Office Hours session hosted by the Customer Empowerment Team for more tips to get the most out of Bridge.

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