Bridge Office Hours

What Are Office Hours?

These are sessions hosted by members of the Bridge Customer Success team to support you in your quest to learn more about Bridge. It's also a great place to meet with customers who may be using Bridge just like you.

You can keep your camera on or off, you choose!  

Whether you have questions about specific features in Bridge or are interested in best practices to increase usage and adoption, we have ALL the answers (and if we don’t know, we do know just where to find them!).

How to access? 

  1. Select the weekly schedule for your time zone
  2. Add the session to your calendar by selecting the 'Add to Calendar' link from the schedule table below
    • The sessions occur weekly at the same time, so the calendar event will appear as a reoccurring meeting 
  3. To drop into a session directly from this page, click on the day in the table below
  4. When you join a session, you will be directed to a Bridge GoTo Meeting page
  5. Choose to join via your Browser or by Desktop

Weekly Schedule

NB:  We will not be hosting our 4 pm PT office hours on 10/17.

Note: You can join any session and don't have to pick one where the topic matches your questions!

US Time Zones

Day Schedule Topic Time Calendar
Monday 10 am PT / 1 pm ET General Q&A 60 min Add to calendar
Tuesday 3 am PT / 6 am ET General Q&A 60 min Add to Calendar
Tuesday 11 am PT / 2 pm ET New Admins 30 min Add to Calendar
Wednesday 2 am PT / 5 am ET General Q&A 30 min Add to Calendar
Wednesday 11 am PT / 2 pm ET Enrollments 60 min Add to Calendar
Thursday 9 am PT / 12 pm ET Bridge Advanced Video (BAV) 30 min Add to Calendar
Analytics 30 min
Thursday 4 pm PT / 7 pm ET General Q&A 30 min Add to Calendar
Friday  3 am PT / 6 am ET General Q&A 30 min Add to Calendar

EMEA Time Zones

Day Schedule Topic Time Calendar
Monday 6 pm BST / 8 pm EEST General Q&A 60 min Add to calendar
Tuesday 11 am BST / 1 pm EEST General Q&A 60 min Add to Calendar
Tuesday 7 pm BST / 9 pm EEST New Admins 30 min Add to Calendar
Wednesday 10 am BST / 12 pm EEST General Q&A 30 min Add to Calendar
Wednesday 7 pm BST / 9 pm EEST Enrollments 60 min Add to Calendar
Thursday 5 pm BST / 7 pm EEST Bridge Advanced Video (BAV) 60 min Add to Calendar
Friday  11 am BST / 1 pm EEST General Q&A 30 min Add to Calendar

Australia Time Zone

Day Schedule Topic Time Calendar
Tuesday 8 pm AEST General Q&A 60 min Add to Calendar
Wednesday 7 pm AEST General Q&A 30 min Add to Calendar
Friday 9 am AEST General Q&A 30 min Add to Calendar
Friday 8 pm AEST General Q&A 30 min Add to Calendar

What Can You Expect?

  • Each session will be a “drop in” format for the length of the meeting (duration found on the schedules above). Just grab the link from a table above for the appropriate day and time, and pull up a virtual seat to our corner of the Internet! Plus, we’re really funny (seriously). Also, you don’t have to stay the entire time. You can even join late! It won’t hurt our feelings (promise).
  • You may also see webinars listed on the calendar. Those particular sessions will take place instead of the open office hours for that hour. The webinars are recorded and can be found in our video resources

How Can You Prepare?

  • These meetings are hosted using GoToMeeting. Please ensure you’re able to use this conference system prior to joining.
  • Have access to your Bridge environment if possible so you can walk us through your current vs expected outcomes.
  • Write down your questions in advance! Whether you are in the process of onboarding or have been with Bridge for many years, we want to know what’s top of mind for you.

FAQ

Q - Can I come to regular sessions?

A - You sure can! Simply add the session you would like to join regularly to your calendar by selecting the 'Add to Calendar' link from the schedule above. This will automatically create a reoccurring event on your calendar. That way, you’ll never miss out.

Q - Which are the best sessions for Australian customers to attend? 

A - If you’re based in Australia then the Friday morning session may work best. See the schedule here. 

Q - Are authors allowed to come to office hours?

A - You bet! We are happy to help strategize and answer questions at any level.

We really look forward to seeing you!

Was this article helpful?

1 out of 3 found this helpful

Have more questions? Submit a request