Before you can log in, you need to be invited by your company’s Bridge Admin (the person who manages Bridge for your organization). You will receive a “Welcome to Bridge” email.

Steps to create your account:

• Open the email with the subject “Welcome to Bridge”.

After being invited to join your Bridge organization, you will receive an email message with the word Welcome in the subject line and Bridge listed as the email sender.

• Click Set a Password.
  • A browser window will open with your company’s unique Bridge login page (e.g., mycompany.bridgeapp.com).
     
• Create your password:
  • Enter and confirm your new password.
  • Click Get Started again.
     
• Accept the Terms of Use and privacy statement.
   

Your account is now ready!

Steps to log in:

1. Open your browser and go to your Bridge URL:
   • Example: mycompany.bridgeapp.com

• Enter your username and password.
  • Your username and login ID are the same (usually your work email).

• Click Sign In.

Forgot your password? No problem.

Steps to reset your password:

• Go to your Bridge login page: mycompany.bridgeapp.com.
   
• Click Forgot your password?
   
• Enter your email address or username.
   
• Click Reset Password.

Bridge will email you a link to reset your password. Check your spam/junk folder if you don’t see it.

• Open the email and click Reset My Password.
   
• Create and confirm your new password, then click Save.

• Reach out to your company’s Bridge Admin first (they manage your access).
• If you’re unsure who that is, start by asking your manager or HR.
• For technical SSO issues, contact your IT department.

• I didn’t get my “Welcome to Bridge” email, what should I do?
  Check your spam/junk folder first. If it’s not there, contact your Bridge Admin (usually HR, L&D, or your manager) and ask them to resend it.
• I forgot my password, but I never got the reset email. Why?
  Make sure you’re using the correct Bridge URL (e.g. mycompany.bridgeapp.com). If you are, check spam/junk folders. If you still don’t see it, your Bridge Admin can confirm your account details.
• My company uses Single Sign-On (SSO). How do I log in?
  If your company has SSO, you’ll log in using your company credentials (the same ones you use for email or other systems). If your login isn’t working, your internal IT team needs to resolve it, Bridge Support can’t reset SSO passwords.
• Is my username the same as my login ID?
  Yes. Your username and login ID are the same (In many cases this will be your work email address).
• Can Bridge Support reset my password directly?
  Not usually. Your Bridge Admin manages account access. For SSO logins, only your IT department can help.
• How do I know who my Bridge Admin is?
  Start by checking with your manager or HR team, they can point you to the right person.

Please contact the Bridge support team (support@getbridge.com) if you need any further help.