On this page, you'll find common Bridge terms and definitions. We refer to these often in our articles, videos, and webinars.
Account Manager / AM: An Account Manager is a professional responsible for managing and nurturing client relationships. They focus on understanding client needs, ensuring customer satisfaction, and driving sales by maintaining regular communication and identifying opportunities for upselling and cross-selling.
Admin: A person who manages and configures Bridge, ensuring optimal functionality and user support.
Advanced Analytics Analyst: A Person who accesses and utilizes Bridge's advanced analytics dashboard for in-depth reporting and data analysis.
Advanced Authoring / Gomo: An authoring tool used in conjunction with Bridge that enables users to create interactive and responsive e-learning content, enhancing the learning experience for users.
Analytics / Reporting: Data-driven insights and reporting tools within Bridge, providing detailed analysis and visualization of user performance, engagement, and learning outcomes to inform decision-making and optimize learning experiences.
API: An Application Programming Interface within Bridge, facilitating seamless integration with external systems and enabling developers to access Bridge's functionalities, data, and services programmatically for custom applications and workflows.
Application Switcher Menu: The main navigation menu on the left-hand side of each section of the Bridge platform. It offers consistent access to core features, allowing users to navigate efficiently across different pages while keeping their place within the platform. Also known as Global Navigation Menu.
AUTH: The authentication process within Bridge that verifies user identity to ensure secure access to the platform and its features.
Author: A person who creates and curates content on Bridge for learners and users.
Auto CSV: An automated method in Bridge for provisioning users by importing CSV files (from a source of truth, i.e. HRIS), streamlining user account setup and management.
AZURE SCIM / SCIM: Azure SCIM (System for Cross-domain Identity Management) is a standardized protocol used within Azure Active Directory to automate user provisioning and management across multiple cloud-based applications and services, ensuring seamless integration and synchronization of user data and access rights.
BAV / BAM: Bridge Advanced Video/Bridge Advanced Media, a service within Bridge offering enhanced video capabilities, such as advanced editing tools, interactive features, and analytics, to optimize the delivery and effectiveness of video-based learning content.
Beta: A preliminary version of Bridge's new features or updates released to a select group of users for testing and feedback before the final release.
Calendar Integration: Functionality within Bridge enabling synchronization with external calendar applications, facilitating seamless management of events, deadlines, and training schedules.
Categories: Organizational structures within Bridge used to classify and distribute learning content to learners, akin to folders, facilitating efficient organization and access to relevant resources.
Checkpoints: Milestones or assessment points within Bridge courses or learning journeys, used to gauge learner progress, reinforce learning objectives, and ensure comprehension before proceeding to subsequent sections or activities.
Content Providers: Third-party content creators that distribute content users can upload to Bridge accounts.
CSV: A file format (Comma-Separated Values) used in Bridge for importing and exporting data in a structured, plain text format
CSM: A Customer Success Manager (CSM) is a professional responsible for ensuring customers achieve their desired outcomes with a company's product or service. They focus on building strong relationships, driving product adoption, and reducing churn by proactively addressing customer needs and challenges.
Customer Support / Support: Customer Support is a service provided to assist customers with inquiries, troubleshooting, and resolving issues related to their products or services. It aims to enhance customer satisfaction and ensure a positive user experience.
Develop: A key component of Bridge's Learn & Develop offering, encompassing Skills Management Software designed to facilitate continuous learning, skill development, and career advancement for employees, fostering engagement and performance improvement over time.
Download all Data / Data Dump: An area within Bridge allowing users to generate comprehensive CSV files containing various data elements from the platform, facilitating easy access and analysis of information across different areas such as user activity, course progress, and assessment results.
End User / User: A person who accesses Bridge in an organization and has no administrative rights/access
Engagement / Engage : Employee Engagement Surveys, to analyze feedback to enhance company culture, managerial practices, and organizational success.
Enrollment: A required training for a learner that will show up on their Transcript with a status (not started, in progress, completed, etc.).
Feedback: Shows insights and constructive comments given to individuals or teams. This includes Skills Feedback, focusing on skill development, and Start-Stop-Continue, prompting actions for performance improvement.
Global Navigation Menu: The main navigation menu on the left-hand side of each section of the Bridge platform. It offers consistent access to core features, allowing users to navigate efficiently across different pages while keeping their place within the platform. Also known as Application Switcher Menu.
Goals / Objectives: Clear and measurable learning goals or outcomes set within Bridge to guide user progress and track achievement throughout courses or programs. Also known as "Objectives".
Groups: Groups of learners within Bridge, organized to streamline the assignment of content, facilitate targeted communication, and manage learning activities more efficiently.
HRIS / HR System: A Human Resources Information System (HRIS) is a software solution used by organizations to manage and streamline their human resources processes. It encompasses functions such as employee data management, payroll, benefits administration, recruitment, and performance management.
IC: Implementation Consultants within Bridge, responsible for overseeing and executing the technical aspects of Bridge deployment, customization, and integration to meet the specific requirements of each client.
Insights / Perform Reporting: The reporting area within the Performance Management module of Bridge, offering comprehensive analytics and data visualization to provide valuable insights into user performance, engagement, and other key metrics.
Instance / Account: A customer's dedicated account on Bridge, containing their personalized settings, data, and configurations.
Instilled: The former name for Bridge Advanced Video, a feature offering enhanced video capabilities to optimize learning content delivery and effectiveness within Bridge.
Integrations: Connections between Bridge and HRIS platforms, content providers, single sign on authenticators, asset management tools, and more.
Journeys: Organized pathways within Bridge, composed of activities, learning, assessments and resources, tailored to guide users toward achieving targeted learning objectives or developmental milestones.
Learnable: A Learnable in Bridge is any content or material created to deliver training. This includes courses, programs, journeys, videos, documents, and assessments designed to facilitate learning and skill development. This can also be referred to as a Learning Item.
Learner Relevance: The mechanism that supports exposing content to learners in different ways.
Learning Item: A Learning item in Bridge is any content or material created to deliver training. This includes courses, programs, journeys, videos, documents, and assessments designed to facilitate learning and skill development. This can also be refered to as a Learnable.
Learning Library: A centralized repository within Bridge housing a diverse range of learning resources, including courses, videos, documents, and other materials, curated to support ongoing learning and development initiatives for users.
Legacy Tokens: Legacy Tokens are deprecated authentication keys used to securely access and integrate with various Bridge APIs (Application Programming Interfaces) before the introduction of Suite Tokens. They are no longer recommended for use and are being phased out in favor of Suite Tokens for improved security and functionality.
Lightcast: A data analytics tool within Bridge that we partner with, providing insights into labor market trends, skills demand, and workforce analytics to inform strategic learning and development decisions.
Live Training: Create interactive learning sessions within Bridge, conducted either in person or via online tools such as MS Teams or Zoom, facilitating real-time engagement, collaboration, and knowledge transfer among participants.
LMS: A Learning Management System (LMS) is a software platform designed to create, deliver, and manage educational content and training programs. It allows organizations to track learner progress, assess performance, and facilitate ongoing education and development.
LTI Content: External learning content integrated into Bridge via the Learning Tools Interoperability (LTI) standard, allowing seamless access to a wide range of educational resources and activities from third-party providers within the Bridge platform.
LTI Launches: Instances where external learning tools or content are accessed within Bridge through the Learning Tools Interoperability (LTI) standard, enabling seamless integration and user experience.
LTI Tools: Third-party educational tools integrated into Bridge via the Learning Tools Interoperability (LTI) standard, enhancing the platform's functionality with additional interactive features and resources.
Manager: In Bridge, a "Manager" is someone who supervises direct reports within their organization. They have access to tools for managing team performance, tracking learning progress, and generating team-specific reports, without having system-wide administrative privileges.
Marketplace: An online platform within Bridge offering a curated selection of third-party learning content, resources, and services available for purchase or integration, providing organizations with access to a diverse range of high-quality educational materials to enhance their learning programs.
Masquerade: A feature in Bridge that allows administrators to temporarily assume the identity of another user to troubleshoot issues, provide support, or review user-specific experiences without requiring the user's credentials.
Off-the-Shelf Content / Free Content: Free, customizable learning materials within Bridge that customers can use as-is or modify to suit their specific needs and preferences.
Office Hours: Designated times in Bridge for customers to engage with Customer Success Managers (CSMs) for support, guidance, and assistance.
Programs: Structured collections of courses and learning resources within Bridge, designed to address specific learning objectives or development paths for users.
Provisioning: The process of creating, managing, and maintaining user accounts and access permissions in Bridge.
Recognition: The feature in Bridge enabling users to acknowledge and appreciate the achievements, efforts, or contributions of their peers within the platform.
Retain: Designed to enhance user engagement, retention, knowledge and satisfaction through follow up communication.
Root Account: In Bridge, a Customer Root Account is the primary account for an organisation. It serves as the central hub from which subaccounts, user permissions, and settings are managed. The Root Account provides comprehensive oversight and control, enabling administrators to efficiently manage their organization's training programs, user data, and integration settings across multiple departments or divisions.
Self Registration / Self Reg: A feature in Bridge that helps users recall course information through six quiz exercises after course completion, allowing users to gauge their retention rate compared to the Forgetting Curve and assess ongoing content retention for the entire course.
Skills Feedback: Evaluative insights provided to individuals regarding their skill development, offering assessments and suggestions to aid in their professional growth and performance enhancement.
Smart Groups: A mechanism in Bridge that allows for the use of imported user data to automate affiliation with a group as a means of (1) automating delivery of specific content to those learners and (2) reporting.
SSO: Single Sign-On, a feature in Bridge that allows users to access the platform using their existing credentials from another system, streamlining the login process and enhancing security.
Start-Stop-Continue: A feedback mechanism prompting individuals to reflect on actions they should begin, cease, or continue to improve performance and achieve their goals effectively.
Subaccount: Supplementary Bridge accounts that can be created as additional accounts connected to your main account (but completely autonomous with the ability to manage users and content separately).
Suite Tokens: Suite Tokens are unique authentication keys used to securely access and integrate with various Bridge APIs (Application Programming Interfaces), allowing external applications or services to interact with Bridge data and functionalities programmatically.
Tags: Descriptive labels added to content in Bridge to facilitate easier categorization, organization, and retrieval for users.
Tasks: Assigned activities or assignments given to users as part of their learning or development journey. These tasks may include completing assessments, viewing content, or participating in discussions, designed to reinforce learning objectives and track progress within the platform, particularly within the Performance Management module for tracking and evaluating individual or team performance.
Training Calendar: A feature in Bridge exclusively for scheduling and managing live training sessions, providing users with visibility into upcoming events.
Transcripts: Reports generated in Bridge that detail user activities, progress, and achievements within the platform.
UI / Interface: The frontend view of Bridge from a user's perspective.
Vanity URL: A vanity URL is a custom, short, and memorable web address designed to be brand-friendly and easy to recall. It enhances branding, trust, and user experience, making it ideal for marketing campaigns and tracking.
Webhooks: Automated notifications and callbacks within Bridge that trigger predefined actions or events, facilitating real-time communication and data exchange with external systems or applications.
Workato: An integration platform upartnering with Bridge for automating workflows and connecting various applications and systems to enhance efficiency and productivity.
Workspaces: Workspaces are dedicated areas where users can collaborate, organize, and manage their learning materials, courses, and projects efficiently, fostering teamwork and productivity.