How do I remove users from an account with a CSV file? Follow
You can use a CSV file to remove multiple users from your account, course, program, group, or live training. This lesson outlines how to remove learners from your account; however, the same steps apply when removing multiple users from a course, program, group, or live training.
To remove a manager from a user, you will need to use the Add via CSV option to import a CSV file where the manager unique identifier (UID) column for the managed user is blank.
Before uploading, please confirm how to properly format the CSV file.
Notes:
• Some features may be restricted based on permissions for your user role.
• Users removed from a course, program, group, or live training are removed only from the specified course, program, group, or live training.
• If using automatic CSV, you will not be able to add or remove users on the Users page.
Open Admin Menu
In the Global Navigation menu, click the Admin icon. Then, click the Users & Permissions menu option.
In the Users & Permissions menu, select Manage Users.
Note: The Global Navigation menu may differ depending on what is enabled in your account.
Remove via CSV
Click the Remove via CSV link.
Note: Users removed from a course, program, group, or live training are removed only from the specified course, program, group, or live training.
Add CSV
Drag and drop the CSV file onto the page. You can also browse and choose a file on your computer.
Locate Unique Identifier
Drag the Login ID key to the column containing the unique identifier. All matching Login IDs will be removed from Bridge.
Note: Users removed from a course, program, group, or live training are removed only from the specified course, program, group, or live training.
Remove Users
Once you have matched the Login ID key to the column containing the unique identifier, click the Finish button.
Confirm Remove
Bridge will confirm your updates and display the status of your removal.
If there are any errors with your updates, you will receive an email notification.
Click the Confirm button.
Comments
2 comments
I have tried this several times using the enrollment CSV generated by Bridge for a specific course to try to unenroll and re-enroll users from a course or program. It always fails to remove any users from the course no matter what unique identifier I try to use. It always says "No Learners will be Removed". The workaround has been to archive the course and then republish to re-enroll. The only alternative is to go user-by-user and reset their learning. Where is the "unenroll all" or "re-enroll all" button?
Hi Zack,
At this time we don't have a specific button/option to un-enroll all users, however we have just released an option to re-enroll all users into a course. You can also re-enroll individual users within a course, you can find steps on how to do that in this guide: How do I edit a user's course progress as an admin.
When removing users through a csv file, keep in mind that if the user was enrolled through a program, you wouldn't be able to remove their enrollment to the specific course within the program. If you are still experiencing any issue with this, please reach out to our support team and we'll be happy to help.
Thank you!
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