If you've ever communicated with our support agents through email, you will already have an account in the new Help Center. However,  you likely won't have a password set up at this time. To set a password click on the "Sign in" [1] link in the upper right-hand corner of the Help Center. In the sign-in screen click the "Get a password" link [2]. If you've not communicated with the support staff through email, click the "sign up" link [2].

Once you've created your user account you can view tickets that you've submitted or have been cc'd on. To do this click on your name in the top left-hand corner [1] and then select My Activities [2].

In your activities area your tickets are under the My Requests section. This area will show you the Subject, Ticket ID, created date, last activity date and status. To view the specific ticket fully click on the subject for that ticket; this will allow you to view the full ticket history.

The Community has gone live! To access it select Community [1] from the top right. In here you can create a New Post [2], view Announcements [3] we have posted, or go into the Community Q&A [4] where you can read and comment on existing posts.

If you need assistance from support you can reach out to us at any time! To locate the contact information you will select the question mark icon [1] in the bottom left. Then chose your preferred method of contact from the options available [2].

Note: The options you have may differ from what is show based on your account is setup.