How do I connect to SFTP hosted by Bridge? – Bridge Customer Community

This document will walk through how to connect to a Bridge-hosted SFTP.

If you are unsure if you have had a Bridge hosted SFTP, please reach out to your Customer Success Manager.

Active Bridge SFTP
Username provided by Bridge
Private Key
File Transfer Software
- Filezilla is used in the below screenshots. This is a free tool and can be downloaded here.

Steps for Connecting

Access Site Settings

Open the site settings in your FTP software

Select New Site

Configure Site Settings

Protocol: SFTP - SSH File Transfer Protocol
Host: sftp.cmh.bridgeapp.com
Logon Type: Key File
User: [username provided by Bridge]
Key file: [Select the private key pair that corresponds with the public key sent to Bridge]

Select Connect

To Download a file double click the file from the SFTP.

To Upload a file, drag the file to the SFTP side.

What You're Experiencing	What's Probably Happening	How to Resolve
The file '[]' could not be loaded or does not contain a private key.	The file used is not a private key	Use the private key pair that corresponds with the public key sent to Bridge