A subaccount can use a different user authentication method than its original account. For example, if an original account uses single sign-on authentication, the subaccount beneath it can still use basic authentication.

Vanity URLs cannot be configured in a subaccount. Even if an original account has a vanity URL, the subaccount URL will still display as [subaccount name]-[original account name].bridgeapp.com.

Once a subaccount has been created, it cannot be deleted. However, subaccounts can be deactivated.

After a subaccount has been created, the account admin for the original account can create subaccount admins. A subaccount admin can manage the courses, settings, and learners that are in their subaccount. The scope of what a subaccount admin can access and edit is limited to their subaccount.

Permissions for subaccount creation and management are enabled by default for original account admins, but can also be activated for admins and IT admins. Learn more about roles and permissions in Bridge.

Most account settings can be managed at the subaccount level and are separate from original account settings. The following account settings can be managed and modified at the subaccount level and are unique to each subaccount:

• Content branding
• Account configuration
• User management features like Auto CSV, HRIS, and others.
• Roles and permissions
• Notification preferences

What can be shared between subaccounts and original accounts?

• Learning items (courses, programs, checkpoints, and live trainings) created in an original account can be shared with and assigned to learners in an unlimited number of subaccounts.
  • You can specify if you want tags and categories for those items shared to the subaccount or not.
  • You can also specify if you'd like to keep the All Learners group relevance in the subaccount. This means if the All Learners group is set to be "In Library," the option can be toggled so that the subaccount's All Learners group is also set to be "In Library." If this option is toggled on the subaccount cannot change that relevance
• Learning items created in a subaccount are shared automatically with the original account and can be assigned to learners in the original account.

What cannot be shared between subaccounts and original accounts?

• Bridge Learn surveys cannot be shared between original accounts and subaccounts.
• Learning items created in a subaccount cannot be shared with other subaccounts.
• Changes made to the settings of a shared learning item from a subaccount do not impact the original account's learning item settings. 

Editing learning items shared from an original account to a subaccount:

• Learning items created in and shared from an original account to a subaccount can be edited in the original account. These edits will reflect in both the original account and subaccount.
• Learning items created in and shared from an original account to a subaccount cannot be directly edited in the subaccount, unless a root account admin is visiting the subaccount.
• Learning items shared from an original account to a subaccount can be duplicated within the subaccount. The duplicated content can then be edited in the subaccount.
• Learning items shared from an original account to a subaccount can be deleted in the original account. This deletion will reflect in both the original account and subaccount.

Editing learning items shared from a subaccount to an original account:

• Learning items created in a subaccount are automatically visible in the original account.
• Learning items created in a subaccount can be edited within the subaccount as well as in the original account. These edits will reflect in both the original account and subaccount.

Note: After making edits to a course, if the editor of a shared course chooses to re-enroll employees, all previously enrolled employees in both the original account and subaccount(s) will be re-enrolled. If specified by the editor of the course, a re- enrollment email message will be sent to re-enrolled employees.

To access subaccount reporting data, the Data Dump (Download All Data) feature must be enabled for both the root account and subaccount. When pulling a data dump from the root account it will show all subaccount information. If you need information from only the subaccount you can pull it directly from there. If you do not see the data dump in the subaccount please contact Bridge Support.

Notes:

• Subaccount course completion data is not available as part of the data export.
• If a non-admin user has an account in both the original account and the subaccount, that user's account will display in the data export as two distinct user accounts.