How to Generate a HAR File for Troubleshooting in Bridge

When troubleshooting certain issues in Bridge, our Support team may ask you to provide a HAR file (HTTP Archive) along with browser console logs. These files help us understand exactly what’s happening in the browser at the time the issue occurs, making it easier to diagnose and resolve problems.

This article explains:

  • What a HAR file is
  • How to generate a HAR file (and console logs) in common browsers
  • How to safely send HAR files to Bridge Support

What Is a HAR File?

A HAR file is a log of network activity between your browser and Bridge. It captures information such as:

  • Requests sent from your browser
  • Responses received from Bridge
  • Errors that occur while pages load or actions are performed

Important security note:
A HAR file may contain sensitive information, such as cookies, session data, or personal information entered while recording. Anyone with access to the file can view this data. Please store and share HAR files securely.

If needed, you can use a HAR sanitizing tool (such as Cloudflare’s HAR Sanitizer) to remove sensitive information before sharing the file.

Before You Start

Before generating a HAR file:

  1. Open a new browser window (ideally in an incognito/private session).
  2. Close any unnecessary tabs or applications.
  3. Make sure you can clearly reproduce the issue you’re experiencing in Bridge.

Generate a HAR File in Google Chrome

  1. Open Google Chrome.
  2. Navigate to the Bridge page where the issue occurs.
  3. Right-click anywhere on the page and select Inspect.
  4. In the developer tools panel, select the Network tab. You must keep this tab open while you reproduce the issue.
  5. Check that the round record button in the top left corner is red. If it’s grey, click it once to start recording.
  6. Tick the option Preserve log.
  7. Click the Clear (⦸) icon to clear existing network logs.
  8. Reproduce the issue in Bridge.
  9. Once the issue has occurred, right-click anywhere in the Network panel or click the download icon.
  10. Select Save as HAR with content.
  11. Save the file to your computer.

Generate a HAR File in Mozilla Firefox

  1. Open Firefox.
  2. Navigate to the relevant page in Bridge.
  3. Right-click on the page and select Inspect.
  4. Select the Network tab.
  5. Ensure Persist Logs is enabled.
  6. Clear existing logs using the trash can icon.
  7. Reproduce the issue.
  8. Right-click anywhere in the Network panel.
  9. Select Save All As HAR.
  10. Save the file locally.

Capture Console Logs

  • Select the Console tab in developer tools.
  • Right-click on any of the log messages and choose Export Visible Messages To > File.

Generate a HAR File in Microsoft Edge

  1. Open Microsoft Edge.
  2. Go to the Bridge page where the issue occurs.
  3. Right-click on the page and select Inspect.
  4. Open the Network tab.
  5. Enable Preserve log.
  6. Clear existing network activity.
  7. Reproduce the issue.
  8. Right-click in the Network panel.
  9. Select Save all as HAR with content.
  10. Save the file.

Capture Console Logs

  • Open the Console tab.
  • Right-click and save or copy the logs.

Generate a HAR File in Safari

Note: Safari requires the Develop menu to be enabled.

  1. Open Safari.
  2. Go to Safari > Settings (or Preferences) > Advanced.
  3. Enable Show Develop menu in menu bar.
  4. Navigate to the affected page in Bridge.
  5. Select Develop > Show Web Inspector.
  6. Open the Network tab.
  7. Reproduce the issue.
  8. Click Export and save the HAR file.

Capture Console Logs

  • Select the Console tab in Web Inspector.
  • Copy the logs or export them if available.

Best Practices for Sending HAR Files to Bridge Support

Before uploading your files:

  1. Rename the HAR File

By default, HAR files are named after the page URL. Rename the file to something descriptive, for example:
 bridge-login-error.har

  1. Zip or Compress the File

HAR files can be large and may exceed attachment size limits. 

Zipping the file also helps avoid spam or phishing filters.

  1. Include Console Logs (If Requested)

Attach console logs as a separate file or include them in the same zip folder.

Once complete, upload the zipped files directly to your Bridge Support ticket.

Need Help?

If you’re unsure how to generate a HAR file or have concerns about sensitive data, please let our Support team know in your ticket. We’ll be happy to guide you through the process.

Related to

Was this article helpful?

2 out of 2 found this helpful

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.