How do I get to the Bridge public BAV videos and best practices?

You can find the public BAV portal here.

Where can we find the Ebooks?

You can find these on our website here.

I typically use tickets to try and get help for things I am not sure how to do. Is that an appropriate way to use tickets?

YES! ‘How to’ questions, error messages, bugs & unexpected behavior are all reasons to reach out to support@bridgeapp.com. We have a slide on this in the deck.

Do sub-accounts have the ability to create tickets like the main account?

Yes, users in the sub-account will have the level of permission for support access based on your contract (Admins, Admin + or All User).

Can you share the link to the weekly office hours, where we can see the weekly hours list? 

You can find office hours here.

How can I, as an admin, tell if a user has opted out to notifications?

Users cannot unsubscribe themselves. The only place with an option for that is the Edit User screen in Admin > Manage users, so an Admin or user with Edit User permissions would have to unsubscribe someone. The users.csv from the data dump has "unsubscribed" in column O and that will indicate a “T” if they are unsubscribed. 

What are the permissions that would be adjusted with the "Limit Manager Permissions" button?

Limiting manager permissions limits all managers ability to author and enroll. We have a comprehensive guide on setting up managers here.

Any possibilities of deleting enrollments in bulk for those who do not finish a program, course, or live session? 

You are able to remove enrollments in mass via csv. There are some specifics on how this affects enrollments based on the learners progress. We have a best practices guide on this here.

How long does an enrollment take to go into expired status?

Enrollment expirations are dependent on the expiration setting on the course. We have a guide on expiration settings here.

How did you get to the data export portion to customize the export?

Follow Admin > Tools > Download all data to get to the data dump.