What Email Notifications Do Users Receive From Bridge?

Prerequisites and Important Callouts

Before managing system notifications, keep the following prerequisites and rules in mind:

Email Requirements: Users must have a valid email address associated with their profile to receive notifications.
Account Settings: Notifications must be enabled for your account. Admins can manage email settings and unsubscribe individual Learners from non-essential emails.
Excluded Actions: Bridge does not trigger email notifications for the following events:
- Adding users to a group
- Assigning roles to users
- Approving group checkpoints
- Adding and receiving certificates

Tip: Find out how to manage email notifications for your Bridge account.

How Email Notification Bundling Works

To prevent Learner inboxes from being flooded, Bridge automatically bundles certain assignment notifications. The system holds these updates for approximately seven minutes to collect real-time events, such as multiple courses assigned at once, into a single summary email.

Note on Bundling vs. Weekly Summary: Notification bundling is a real-time seven-minute delay used to group rapid updates. It is separate from the weekly summary email, which is a scheduled roundup of upcoming and overdue items.

Notification Delivery Frequency

Delivery timing depends on the specific event type.

Bundled Notifications (~7-Minute Delay)

Bridge holds and groups the following Learn assignment notifications:

Course assigned (individual or group enrollment)
Program assigned
Checkpoint (task) assigned

Immediate Notifications

Bridge delivers all other system triggers immediately as they happen. Immediate notifications include:

Course completions (sent when a course contains employee-visible attachments)
Course update alerts and Course Retain notifications
Live training invitations and registration confirmations
Checkpoint approvals and approver summaries
Survey invitations
Recognition notifications
Password resets and account setup invitations
Bridge messages sent directly to users

Account Setup and Security Emails

Bridge Account Invitation

This email is sent when an Admin adds a new user to Bridge or adds an email to an existing account. The email contains a Set a Password link to complete account setup. The invitation link expires after 30 days.

Password Reset Notification

This email is sent when a user requests a password reset, or an Admin requests it on their behalf. Contains a link that expires after 24 hours. Users will receive this email even if they’re unsubscribed from general notifications.

Note: Accounts using Central Authentication Service [CAS] don’t receive standard Bridge reset emails.

Initial Password Change Notification

This email is sent when a user logs into Bridge for the first time and creates a password using Bridge authentication.

Bridge Messages

Messages can be sent directly to individual users, groups, all users in a course, programs, or live training sessions. They can also be sent to survey participants. Messages are sent immediately as one-way emails, even when sent to multiple Learners.

Program Notifications

Learners will receive a notification when a program is assigned. Notifications are bundled within ~7 minutes.

Course Notifications

Course Invitations

Learners receive a notification when they’re assigned to a published course (bundled within ~7 minutes). If an Admin assigns an unpublished course, Bridge holds the notification until the course is published.

Course Update Notifications

This notification is sent to enrolled Learners when an author chooses to alert employees about required course updates.

Course Retain Notifications

Learners can receive email notifications prompting them to complete quizzes. This requires the Retain option to be enabled in notifications and within the course.

Completed Course Notifications

A notification is sent to the Learner upon completing a course that contains employee-visible attachments.

Comment Reply Notifications

Authors of comments will receive an email notification when a user replies to the original comment.

Checkpoint Notifications

Checkpoint Invitations

This is sent when a Learner is assigned a published checkpoint task (bundled within ~7 minutes).

Checkpoint Approvals

Learners receive a notification when their submitted checkpoint is approved.

Checkpoint Approver Summaries

Sent to all assigned approvers to provide a clear view of pending review requests.

Live Training Notifications

Live Training Invitations

Learners receive an email notification when they’re added to a live training course.

Live Training Registrations

Notifications are sent to Learners when they register for a session. If a session is canceled, an unregistration email provides a link to select a new session.

Live Training Reminders

A reminder email is sent one week before the session, with a second reminder sent between 30 and 90 minutes before the start time.

Live Training Waitlist Notifications

Sent when an employee requests to join a waitlist, and again if a seat opens up and enrolls them into the session.

Note: If calendar integration is enabled, your live training notifications may look or behave differently.

Weekly Scheduled Summary Emails

Learner Summaries

A weekly email is sent to Learners who have overdue items or items with a due date within seven days.

Author Summaries

An email is sent to Authors with Learners who have overdue or upcoming courses.

Manager Summaries

Managers receive weekly emails detailing overdue items, upcoming items, and pending checkpoint approvals for employees in their domain.

Performance Conversations

Performance Conversation Agenda Invitations

When a Bridge user is invited to participate in a performance conversation agenda, they’ll receive an email notification to view it.

Employee Performance Conversation Reminders

Employees will receive an email notification prompting them to complete their performance review before the deadline.

Manager Performance Conversation Reminders

Managers will receive a notification reminding them to complete performance reviews for their employees before the deadline.

Note: Performance conversations are available to accounts with Bridge Full Suite.

1on1 Agendas

1on1 Agenda Invitations

When a Learner is invited to share a 1on1 agenda, they’ll receive an email prompting them to accept or decline the invitation.

1on1 Agenda Cancellation Notifications

Learners receive a notification when an invitation to share a 1on1 agenda has been canceled.

Note: 1on1 agendas are available to accounts with Bridge Full Suite.

Goal Notifications

Bridge users receive a notification when a performance goal is nearing its due date or is overdue.

Note: Goals are available to accounts with Bridge Full Suite.

Engagement Survey Invitations and Reminders

When an employee is added to an engagement survey, they receive an invitation to participate. Employees who haven’t completed the survey will receive a second invite as a reminder.

Note: Engagement surveys are available to accounts with Bridge Full Suite.

Recognition Notifications

Employees are sent notifications when they receive recognition from a colleague. This email contains the recognition message and a link to comment on the post.

Note: Recognition is available to accounts with Bridge Talent Suite and Bridge Full Suite.

Skills Feedback Requests

Bridge users receive an email invitation when an employee submits a feedback request. The notification will contain details of the employee who submitted the request and the deadline to share feedback.

Note: Skills Feedback is available to accounts with Bridge Talent Suite and Bridge Full Suite.

In Summary

Understanding how these notifications are delivered and how frequently helps Admins and Managers anticipate when Learners receive updates and reduces support inquiries regarding email timing.

Read our article to learn more about managing email notifications for your Bridge account, or join an Office Hours session with the Customer Empowerment Team.